Assistant Front Office Manager

Marriott International - Houston, TX

Full-time - Mid Level

Houston, TX

101-250 employees

Accommodation

About the position

The Assistant Front Office Manager at Houston Marriott Westchase plays a crucial role in supporting the Front Office Manager by overseeing daily operations of the front office. This position is focused on ensuring exceptional guest service, efficient check-in and check-out processes, and supervising front office staff. The role requires flexibility in scheduling and a commitment to enhancing the overall guest experience through effective management and communication.

Responsibilities

• Assist in overseeing daily front office operations, ensuring high standards of guest service and satisfaction.
• Supervise front office staff, including training, scheduling, and performance evaluations.
• Facilitate efficient check-in and check-out processes, addressing guest inquiries and concerns promptly.
• Support the management of room availability and reservations, coordinating with housekeeping and other departments as needed.
• Handle guest complaints and concerns professionally, ensuring effective resolution to enhance guest satisfaction.
• Maintain accurate records of room assignments, reservations, and guest interactions using hotel management software.
• Assist in implementing front office policies and procedures to improve service quality and operational efficiency.
• Provide guests with information about hotel services, special events, and local attractions in real time.
• Lead by example, providing exceptional customer service and engaging with guests to ensure a positive experience.

Requirements

• Two years of experience in hotel front office operations, preferably in a management role at a premium full-service hotel.
• Strong organizational and interpersonal skills with the ability to multi-task and prioritize in a fast-paced environment.
• Excellent communication skills in English, both verbal and written.
• Knowledge of Microsoft Office Suite and familiarity with property management software, such as OPERA.

Nice-to-haves

• Degree in hospitality or a related field preferred.
• Experience using hotel management software or other relevant programs/technology.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company matching
• Flexible spending account
• Paid time off
• Employee assistance program
• Pet insurance
• Performance-based incentives and bonuses
• Skill-enhancing job training
• Company-paid and optional life and accidental insurance
• Supplemental accident, critical illness, and hospitalization plans