Assistant Front Office Manager

$66,560 - $66,560/Yr

Omni Hotels & Resorts - La Costa, CA

Full-time - Mid Level

La Costa, CA

Accommodation

About the position

The Assistant Front Office Manager at Omni La Costa Resort & Spa plays a crucial role in leading the Front Office team under the guidance of the Director of Front Office. This position involves scheduling staff, managing guest services, and ensuring adherence to Omni brand standards while providing exceptional customer service.

Responsibilities

• Train, cross-train and retrain all Front Office staff according to Omni brand standards.
• Maintain good working relationships and establish communication with all departments.
• Ensure that all ledger work is neat and accurate and that all clerks are balanced at the end of the shift.
• Assist guests requesting to speak with a Manager.
• Prepare weekly work schedules within budget.
• Run, trace reports & special service request reports to ensure guest requests are fulfilled.
• Maintain continuous contact with hotel guests to ensure that any challenges are resolved quickly, efficiently and courteously.
• Counsel and coach all subordinate employees when necessary.
• Develop a good working knowledge of all Front Office positions.
• Complete all tasks as assigned by management.
• Maintain accurate payroll records and track call outs.

Requirements

• A minimum of two (2) years front office and supervisory experience in a resort or full service hotel required.
• Must have exceptional customer service skills.
• Must have a flexible schedule and be available to work weekends, holidays and overnight.

Nice-to-haves

• Union experience preferred but not required.

Benefits

• Comprehensive training and mentoring.
• Dynamic and exciting work environment.
• Pride in working for a company with a reputation for exceptional service.