Grand Bohemian Mountain Brook - Mountain Brook, AL
posted 2 months ago
Full-time - Entry Level
Mountain Brook, AL
About the position
The Assistant Front Office Manager plays a crucial role in supporting the Front Office Manager by leading the team to deliver exceptional guest service. This position involves overseeing the operations of the Front Office department, ensuring compliance with company standards, and providing hands-on training and coaching to staff. The goal is to create an inspiring and hospitable environment for guests while maintaining the integrity of company policies and guest privacy.
Responsibilities
- Oversee the operations of the Front Office department, ensuring the implementation and execution of KQA and BSA standards.
- Provide hands-on training and continuous coaching to subordinates, supervising and directing the execution of service-related tasks.
- Foster Grand Performer commitment to providing intuitive service and model desired service behaviors in all interactions with Guests and Grand Performers.
- Maintain the integrity of Company proprietary information and protect Company assets.
- Maintain the integrity of our guests' privacy, including confidentiality of personal information, as well as key control.
- Understand and follow laws and regulations.
- Maintain complete knowledge and ensure compliance with company policies and standard operating procedures.
- Plan and organize daily shifts.
- Effectively delegate tasks and responsibilities to subordinates, audit work for accuracy, and monitor outcomes.
- Take ownership and solve problems, providing guidance and support to empower subordinates.
- Perform all Front Office related tasks to Company standards.
- Conduct effective daily stand-up meetings and provide ongoing recognition per the Company recognition program.
- Maintain a safe work environment and report accidents, injuries, and unsafe conditions.
- Work closely with Front Office Manager, direct reports, and other departmental managers to identify and resolve operational issues.
Requirements
- High school diploma or General Education Degree - required
- 2+ years of relevant work experience in similar scope and title - required
- Experience within luxury brand/markets - required
- Experience with Opera - preferred
Nice-to-haves
- Experience in Supervising experience
Benefits
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Tuition Reimbursement Program
- Competitive Wage & Discretionary Bonus Program
