Assistant General Manager-203210

$39,520 - $54,080/Yr

Extended Stay America - Torrance, CA

Full-time - Entry Level

Torrance, CA

Accommodation

About the position

The Assistant General Manager (AGM) supports the General Manager in overseeing the daily operations of the hotel, ensuring high levels of guest and associate satisfaction. The AGM is responsible for managing hourly staff, ensuring compliance with safety and security procedures, and promoting a positive workplace culture. This role involves direct interaction with guests, resolving issues, and assisting in revenue maximization and operational efficiency.

Responsibilities

• Assist the General Manager in managing hotel operations and staff.
• Ensure optimum performance in guest and associate satisfaction.
• Train and oversee hourly staff, ensuring compliance with company policies.
• Resolve guest service issues and escalate to GM/MUGM as necessary.
• Promote a positive work environment through teamwork and recognition.
• Assist in budgetary control measures and monitor labor and expenses.
• Manage purchase order processes and ensure timely product ordering and receiving.
• Act as the manager on duty in the absence of the GM/MUGM.
• Inspect guest rooms and ensure cleanliness and satisfaction are priorities.

Requirements

• Prior hotel experience in a hospitality or retail establishment is required.
• High School Diploma or General Education Degree (GED) or equivalent experience.
• Ability to comprehend instructions and communicate effectively in English.
• Supervisory skills to oversee daily activities of 8 to 15 hourly staff.
• Ability to organize multiple priorities for peak operational efficiency.

Nice-to-haves

• Prior supervisory experience is preferred.
• Demonstrated leadership ability is desired.
• Some job-related college level courses preferred.

Benefits

• Weekly Pay
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Long Term Disability
• Optional Employee Paid - Voluntary Benefits
• Short-Term Disability Buy-Up
• Long-Term Disability
• Supplemental Life Insurance
• Dependent Life Insurance
• 401(k) Savings Plan
• Paid Time Off
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies