Assistant General Manager-203210

$39,520 - $63,357/Yr

ESA Management - Alpharetta, GA

Full-time - Entry Level

Alpharetta, GA

1,001-5,000 employees

Accommodation

About the position

The Assistant General Manager (AGM) supports the General Manager in overseeing the daily operations of the hotel, ensuring high levels of guest and associate satisfaction. The AGM is responsible for managing hourly staff, ensuring compliance with safety and security procedures, and driving company initiatives to enhance revenue and guest experiences. This role requires hands-on leadership and a commitment to providing exceptional service.

Responsibilities

• Assist the General Manager in managing hotel operations and staff.
• Ensure optimum performance and continual improvement in guest satisfaction.
• Train and oversee hourly staff, including scheduling and daily activities.
• Promote compliance with company policies and safety procedures.
• Resolve guest service issues and escalate to GM as needed.
• Maximize revenues and meet budgeted EBITDA targets.
• Assist in interviewing, onboarding, and training new associates.
• Monitor labor costs and maintain operational efficiency.
• Serve as manager on duty in the absence of GM.
• Inspect guest rooms and ensure cleanliness and satisfaction.

Requirements

• High School Diploma or GED required.
• Prior hotel experience in a hospitality or retail establishment is required.
• Ability to communicate effectively in English, both verbally and in writing.
• Supervisory skills to oversee daily activities of 8 to 15 hourly staff.
• Ability to operate property management system technology.

Nice-to-haves

• Prior supervisory experience is preferred.
• Demonstrated leadership ability is desired.
• Some job-related college level courses preferred.

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Weekly Pay
• Competitive Wages
• Employee Recognition Programs
• Vision Insurance
• Paid Time Off
• Employee Perks Program offering discounts to major companies