Assistant General Manager #24-209

$54,000 - $58,000/Yr

Ruby Tuesday - Wellington, FL

Full-time - Mid Level

Wellington, FL

Food Services and Drinking Places

About the position

The Assistant General Manager (AGM) is responsible for the day-to-day management of all aspects of the restaurant, serving as the second highest level of contact on site from management. The AGM trains, supervises, and directs the activities of kitchen and service team members, ensuring excellent service and a high-quality dining experience. This role requires effective communication and decision-making skills to address customer needs and manage restaurant operations efficiently.

Responsibilities

• Manage, supervise and direct all hourly employees including their daily activities and work assignments.
• Conduct periodic performance evaluations and offer corrective discipline and/or counseling to team members as necessary.
• Observe kitchen operations and address any issues promptly.
• Set hours and weekly schedules and assign tasks before, during, and after open hours of the restaurant.
• Drive sales and guest satisfaction; manage food costs, inventory levels, and utility usage.
• Ensure food quality by maintaining cleanliness, organization, and sanitation of food products.
• Execute the CHARM Service Model with every guest interaction.
• Provide and schedule training for Front of House and Back of House team members.
• Supervise food and beverage production in accordance with established recipes and procedures.
• Resolve guest recovery situations using discretion.
• Follow the Operations Playbook to ensure consistent daily operations.
• Utilize a digital manager logbook to communicate shift notes and staffing needs with the management team.
• Enforce security measures to maintain safety for employees and guests.
• Control costs of food, supplies, and liquor expenses through weekly inventory and recommendations.
• Practice safe food handling procedures and enforce them among staff members.
• Ensure all equipment is in good repair and manage necessary repairs to avoid accidents.
• Manage processes including line checks, food inventory, and beverage costs.
• Coach team to ensure food and beverages are prepared to specifications.
• Maintain a valid food safety certificate and secure new certifications as necessary.
• Execute new initiatives including product and menu rollouts.

Requirements

• Must be at least 21 years old.
• High School Diploma or GED required; Bachelor's Degree preferred.
• Prefer 2 years of hands-on restaurant management experience.
• ServSafe Certified preferred or able to obtain certification within 90 days of employment.
• Valid Driver's License required.
• Commitment to excellence in friendly service.
• Proven ability to grow sales.
• Ability to inspire and motivate others.
• Strong verbal and written communication skills.

Nice-to-haves

• Experience in sales is preferred.

Benefits

• 401(k) matching
• Flexible schedule
• Tuition reimbursement