Assistant General Manager (AGM)

Taco Bell - Independence, KY

Full-time - Entry Level

Independence, KY

Food Services and Drinking Places

About the position

The Assistant General Manager (AGM) at Ampler dba Taco Bell is a key leadership role responsible for managing daily operations, ensuring customer satisfaction, and supporting the Restaurant General Manager (RGM) in achieving financial and operational goals. The AGM plays a crucial role in team development, problem-solving, and maintaining high standards of service and compliance, while also having full accountability for restaurant operations in the absence of the RGM.

Responsibilities

• Ensuring consistent customer satisfaction by resolving customer issues and coaching the management team.
• Assisting the RGM with scheduling to ensure adequate staffing for customer needs.
• Partnering with the RGM to complete and execute the bench plan process effectively.
• Using training resources to help build and retain strong teams.
• Demonstrating positive energy to motivate the team and drive a positive culture.
• Possessing strong analytical and decision-making skills to address broader restaurant problems.
• Communicating effectively with customers and team members, providing clear direction and support.
• Utilizing recognition tools to appreciate team efforts and create incentives for performance.
• Planning and organizing brand processes and routines during shifts.
• Assisting in profit and loss management and analyzing financial performance.

Requirements

• Previous management or 2+ years of customer service/fast food experience (highly preferred).
• High School Diploma or GED (highly preferred).
• Reliable transportation and regular access to a personal vehicle.
• Good communication skills and ability to pass background check criteria.
• Safety-focused, punctual, team-oriented, respectful, and motivated.
• Ability to lift up to 25 lbs and carry up to 30 feet, and push/pull up to 90 lbs up to 30 feet.
• Ability to stand and walk for the majority of the shift.

Nice-to-haves

• Experience in a fast-paced restaurant environment.
• Knowledge of area competitors and market trends.

Benefits

• Competitive pay
• Up to 4 weeks of PTO
• Free meals and unlimited drinks
• Same day instant-pay options
• Recognition awards
• Flexible schedules
• Growth opportunities
• Annual performance reviews
• Paid GED programs
• Incentive contests
• Community volunteer events
• Medical and dental for qualifying Team Members
• Live Mas Scholarship
• Discounts on cell phone bills, clothes, restaurants, prescriptions
• Shoes for Crews employee payroll deduction plan
• Monthly bonus plan
• Audit bonus