Assistant General Manager (AGM)

$31,200 - $31,200/Yr

TRU by Hilton of Mobile - Mobile, AL

Full-time - Mid Level

Mobile, AL

About the position

The Assistant General Manager (AGM) at TRU by Hilton of Mobile is responsible for ensuring guest satisfaction and the overall efficiency of front office operations. This role involves training staff, managing front office activities, and maintaining high service standards to provide excellence to guests and visitors at all times.

Responsibilities

• Ensure guest satisfaction and overall efficiency of front office operations.
• Train staff as outlined in the Front Office Training Procedures.
• Implement and maintain Front Office department minimum standards.
• Responsible for hiring, training, and supervision of property front office staff.
• Prepare work schedules for staff and authorize payroll based on approved labor standards.
• Monitor and manage front office staff, resolving guest issues as needed.
• Assist and guide front office staff through their daily duties and responsibilities.
• Ensure timely and efficient responses to guest needs.
• Complete staff evaluations in a professional and timely manner.
• Maintain a positive work environment and adhere to safety policies.

Requirements

• High school diploma or GED preferred.
• 1 year of hotel management experience preferred.
• 1 year of hospitality experience preferred.
• Knowledge of profit & loss management.
• Supervising experience in a hospitality setting.
• Strong leadership skills and ability to train staff.
• Budgeting experience and adherence to payroll guidelines.

Nice-to-haves

• Experience in a hotel or related field preferred.