Assistant General Manager (AGM)

$65,000 - $85,000/Yr

Deck-Co - Honolulu, HI

Full-time - Mid Level

Honolulu, HI

Repair and Maintenance

About the position

The Assistant General Manager (AGM) Deck is a leadership role within the restaurant and hospitality industry, responsible for managing daily operations, training staff, and ensuring high standards of service. The AGM will support the General Manager in enhancing the brand, developing business strategies, and maximizing growth while fostering a culture of excellence and mentorship among the team.

Responsibilities

• Assist the General Manager in managing and motivating the restaurant team.
• Manage and oversee daily operation of the restaurant, cafe, and events.
• Establish and implement goals for the restaurant and events, anticipating and resolving relevant problems.
• Provide leadership and assist the team during service in the restaurant and events where needed.
• Operate guest dining areas to PDS specifications, upholding high standards and delivering exceptional service.
• Ensure service style and standards are met and guest expectations are exceeded.
• Identify guest needs and respond proactively to all of their concerns.
• Monitor guests and internal feedback, taking corrective action as required to ensure the highest guest satisfaction.
• Interview, train, supervise, mentor, develop, and evaluate staff.
• Schedule staff appropriately based on business needs.
• Maintain beverages based on business levels and guest preferences, including ordering and weekly inventories.
• Curate beverage program, adding wines and cocktails based on seasonality and guest preferences.
• Regularly train and offer guidance to FOH employees to improve their skills and knowledge about food and service.
• Work with the Executive Chef to design new recipes and plan menus seasonally and for special events.
• Communicate and maintain a positive relationship with vendors and the hotel.
• Perform administrative tasks such as checking emails, replying promptly, and meeting deadlines.
• Train and mentor staff on wine, cocktails, and spirits with a strong emphasis on ongoing classes and education.
• Hold staff accountable for their areas of responsibility and clearly articulate expectations.
• Attend daily morning or afternoon meetings with other department managers to gather information and help communicate that to the staff.
• Manage monthly food, beverage, and labor costs in an effort to minimize expenses and overtime.
• Ensure that paperwork is processed for bookkeeping and payment.
• Report to management regarding sales results and productivity.
• Assist in the submission of Bi-weekly Payroll for FOH and Cafe hourly staff.
• Generate reports and give presentations, such as monthly sales reports, quarterly reports, annual budgets, etc.
• Analyze and offer multiple strategies to identify growth opportunities and quality of food and service.
• Act as a brand ambassador for all PDS properties.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Comply with health, safety, and sanitation regulations, as well as alcohol and allergy awareness standards.

Requirements

• Minimum of 3 years of experience in a similar position.
• High school diploma or GED.
• Proficiency in Microsoft Word and Excel.
• Strong leadership and team-building skills.
• Excellent communication skills, both verbal and written.
• Experience with OpenTable or similar reservation systems.
• Proficiency in TOAST or similar POS program on a managerial level.
• Knowledge of wine, spirits, and liquors and their proper service.

Nice-to-haves

• Experience as Food & Beverage Manager in upper-casual/fine dining restaurant or luxury resort/hotel.
• Knowledge of training new hires and continuing education of current staff on food, wine, and cocktail specifications.
• Experience with inventory and ordering of restaurant goods, wines, liquors, and other beverage essentials.

Benefits

• Health insurance
• Paid time off
• Employee discount