Assistant General Manager (AGM)

$58,240 - $66,560/Yr

Full Belly Food Group - Long Beach, CA

Full-time - Mid Level

Long Beach, CA

About the position

We are seeking a dedicated and experienced Assistant General Manager to join our dynamic team. This role is essential in overseeing daily operations, ensuring exceptional customer service, and maintaining high standards of food production and hospitality. The ideal candidate will possess strong leadership skills and a passion for the restaurant industry, with a focus on wine knowledge.

Responsibilities

• Assist in managing daily operations of the restaurant, including supervising and assisting with service, wine procurement, and staff management.
• Ensure compliance with health and safety regulations while maintaining cleanliness and organization throughout the establishment.
• Lead and motivate staff to deliver outstanding customer service, fostering a positive work environment.
• Oversee inventory management, including ordering supplies and monitoring stock levels to ensure efficient food production.
• Utilize Toast POS systems for order processing, sales tracking, and reporting.
• Handle customer inquiries and complaints effectively, ensuring satisfaction and loyalty.
• Collaborate with the Director of Operations to develop strategies for improving operational efficiency and profitability.
• Train new staff members on restaurant policies, procedures, and best practices in hospitality management.

Requirements

• Proven experience in restaurant management or hospitality management is preferred.
• Wine knowledge and/or certification (WSET, Sommelier, etc.)
• Strong background in customer service with excellent communication skills.
• Familiarity with Toast POS or similar point-of-sale systems is a plus.
• Demonstrated leadership abilities with a focus on team development and performance improvement.

Nice-to-haves

• Knowledge of coffee preparation and bar operations is beneficial but not mandatory.

Benefits

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid training