Assistant General Manager (AGM)

Taco Bell - Newport, KY

Full-time - Entry Level

Newport, KY

Food Services and Drinking Places

About the position

The Assistant General Manager (AGM) at Ampler dba Taco Bell is a key managerial role responsible for overseeing daily operations, ensuring customer satisfaction, and driving team performance. The AGM supports the Restaurant General Manager (RGM) in managing financial controls, employee development, and compliance, while also stepping in for the RGM when necessary. This position emphasizes leadership, problem-solving, and maintaining high operational standards to achieve desired restaurant outcomes.

Responsibilities

• Ensuring consistent customer satisfaction by resolving issues and coaching the management team.
• Assisting the RGM with scheduling to meet customer needs effectively.
• Using training resources to build and retain strong teams.
• Demonstrating positive energy to motivate the team and foster a positive work culture.
• Possessing strong analytical skills to address broader restaurant problems and make decisions in the RGM's absence.
• Communicating effectively with customers and team members, providing clear direction and support.
• Utilizing recognition tools to appreciate team efforts and create incentives for performance.
• Planning and organizing brand processes to ensure completion during shifts.
• Assisting in profit and loss management and analyzing financial performance.

Requirements

• Previous management or 2+ years of customer service/fast food experience (highly preferred).
• High School Diploma or GED (highly preferred).
• Reliable transportation and good communication skills.
• Ability to pass background check criteria.
• Safety-focused, punctual, team-oriented, respectful, and motivated.
• Open to work weekends and holidays as needed.
• Ability to lift up to 25 lbs and carry up to 30 feet.
• Ability to push/pull up to 90 lbs up to 30 feet.
• Ability to stand and walk for the majority of the shift.

Nice-to-haves

• Experience in a fast-paced restaurant environment.
• Knowledge of cash handling safety and security procedures.

Benefits

• Competitive pay
• Up to 4 weeks of PTO
• Free meals
• Unlimited drinks
• Same day instant-pay options
• Recognition awards
• Flexible schedules
• Growth opportunities
• Annual performance reviews
• Paid GED programs
• Incentive contests
• Community volunteer events
• Medical and dental for qualifying Team Members
• Live Mas Scholarship
• Discounts on cell phone bills, clothes, restaurants, prescriptions
• Shoes for Crews employee payroll deduction plan
• Monthly bonus plan
• Audit bonus