Assistant General Manager (AGM)

$38,000 - $42,000/Yr

Holiday Inn - Port Huron, MI

Full-time - Entry Level

Port Huron, MI

Accommodation

About the position

The Assistant General Manager (AGM) plays a crucial role in supporting all aspects of hotel operations, ensuring superior guest satisfaction while maximizing hotel profitability. This position serves as a training ground for future General Managers, working closely with the GM to learn and execute management functions. The AGM is responsible for overseeing guest services, housekeeping, food and beverage, maintenance, and vendor management, while also stepping in as the acting manager in the GM's absence.

Responsibilities

• Support all aspects of hotel operations including guest services, housekeeping, food and beverage, maintenance, and vendor management.
• Assist the General Manager in day-to-day operations and serve as acting manager in their absence.
• Understand and assist with basic accounts payable/accounts receivable functions, P&L analysis, and budgeting.
• Control costs while protecting hotel assets and ensure timely and precise paperwork submission.
• Create and maintain a cohesive team, effectively hiring, training, and holding staff accountable.
• Drive revenue by motivating the team and understanding sales efforts within the market.
• Deliver a consistently clean and well-maintained hotel, executing all front desk, housekeeping, maintenance, and F&B logistics.
• Maintain compliance with brand standards and ensure guest satisfaction goals are met.
• Interact with guests to solicit feedback and build relationships, effectively responding to service challenges.
• Ensure a safe and secure environment for guests and team members, complying with policies and regulatory requirements.

Requirements

• Two to three years of hotel or relevant hospitality experience, or a hospitality degree from an accredited university.
• Excellent verbal and written communication skills, with a focus on client relations and networking.
• Strong interpersonal skills and commitment to internal customer service standards.
• Highly organized with the ability to multi-task and resolve stressful situations effectively.
• Strong computer skills and ability to operate the Property Management System.

Nice-to-haves

• Experience with same brand hospitality operations is preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance