Assistant General Manager - Amusement Center

$66,560 - $66,560/Yr

Round One Entertainment - Elizabeth, NJ

Part-time - Mid Level

Elizabeth, NJ

Amusement, Gambling, and Recreation Industries

About the position

The Assistant General Manager is responsible for overseeing the sales, profits, staffing, and operations of the amusement center. This role involves leading the store to achieve business goals related to revenue, expenses, profitability, customer satisfaction, and employee morale. The Assistant General Manager ensures outstanding service for both customers and employees, while also managing various operational aspects of the store.

Responsibilities

• Responsible for sales and profit projections as outlined by Executive Management.
• Meet or exceed sales goals through efficient execution of company policies and procedures.
• Directly supervise department managers to ensure compliance with established store policies and procedures.
• Provide operational and customer service training for store employees at all levels.
• Investigate employee issues with assistance from Human Resources.
• Hold weekly staff meetings with department managers to discuss and resolve operational issues.
• Ensure the store presents a pleasing image by changing store displays for better traffic flow.
• Create, prepare and submit reports to corporate such as Daily Sales, Monthly Sales, COGS, Petty Cash, and Labor Control.
• Create the manager's monthly schedule.
• Provide store operations and personnel budget plan to Executive Management for review and approval.
• Write operations manual to include day-to-day procedures to be followed by the department.
• Prepare and present performance evaluations and counseling notices to direct reports.
• Proactively support any promotional activity within the store and contribute to an effective working environment.
• Perform special projects and other miscellaneous duties as assigned by Executive Management.
• Interact with customers in a courteous and professional manner and provide exceptional customer service.
• Extend job offers to candidates considered for employment at the store level.
• Develop a diverse, high-performance team by coaching, counseling, and mentoring.
• Review department timesheets for accuracy of hours and overtime.
• Provide new hire orientation for store employees.
• Monitor store staffing on a daily basis to ensure each department is adequately staffed.
• Audit refunds and/or credits against itemized sales from the previous day.
• Audit cash drawers and transactions and track special events.
• Create Daily Audit Report with sales information and auditing discoveries for executive management.
• Administer IIPP procedures, Safety programs, and procedures.
• Assist with curbing internal and external theft and support employee safety and loss prevention objectives.

Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• 3+ years of GM/AGM management experience in team building and sales development.
• Strong operational skills within a fast-casual theme concept.
• Superior customer service skills.
• Strong verbal communication skills with a positive attitude.
• Ability to plan activities, set goals, and effectively manage time.

Nice-to-haves

• Experience in retail management (1 year preferred).
• Experience in hospitality (1 year preferred).
• Experience in food and beverage (1 year preferred).

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance