Assistant General Manager (Asheboro, NC)

$43,680 - $43,680/Yr

Postcard Cabins - Asheboro, NC

Part-time,Full-time - Mid Level

Asheboro, NC

About the position

The Assistant General Manager at Postcard Cabins is responsible for overseeing the operations of the tiny cabin rentals, ensuring exceptional guest experiences, and leading a dedicated team. This role requires a natural leader who is detail-oriented, organized, and passionate about hospitality. The Assistant General Manager will manage daily operations, maintain high cleanliness standards, and foster a positive team culture while also being hands-on in various tasks as needed.

Responsibilities

• Provide excellent customer service by monitoring the guest ticketing system to ensure timely responses.
• Ensure every cabin is perfectly staged for guests, including cleaning and staging both interior and exterior areas.
• Perform inspections on cleaned cabins to maintain high cleanliness standards.
• Create and execute ideas to surprise and delight guests, making every interaction personal and memorable.
• Analyze guest feedback and create plans to resolve any issues.
• Steward the team culture as a natural leader, operating with integrity and sound judgment.
• Serve as the first point of contact and manager on duty for the team during shifts.
• Assist in recruitment, onboarding, training, and development of team members.
• Support daily initiatives such as maintenance, staging assignments, and outpost improvement projects.
• Travel to newly opened Outposts to lead training efforts in those markets.
• Maintain par stock of supplies and manage budgets related to labor and operations.
• Drive KPIs, ensuring cleanliness issues are below 1% and achieving high scores on evaluations.

Requirements

• 5+ years of experience in leading a full-time and part-time team of 10+ individuals.
• 5+ years of experience overseeing a physical product.
• 5+ years of experience in a guest or customer-facing industry.
• 2+ years of experience taking ownership of metrics and KPIs.
• Experience utilizing technology and apps for efficiency.
• Must be 18 years of age or older.

Nice-to-haves

• Experience in hospitality or outdoor service industries.
• Knowledge of cleaning and sanitation practices.

Benefits

• 401(k)
• Employee assistance program
• Health insurance
• Paid time off
• Annual free nights at cabins
• Personal and professional development programs