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Ruby Tuesday - East Syracuse, NY
posted 2 months ago
About the position
The Assistant General Manager (AGM) is responsible for the day-to-day management of all aspects of the restaurant, serving as a key contact for customers and team members. The AGM trains, supervises, and directs kitchen and service team members, ensuring excellent service and a high-quality dining experience. This role requires effective communication and decision-making skills to address customer needs and manage restaurant operations efficiently, while also adhering to budgetary and safety standards.
Responsibilities
- Manage, supervise and direct all hourly employees including their daily activities, work assignments, and time off requests.
- Conduct periodic performance evaluations and provide coaching, corrective discipline, and counseling to team members as necessary.
- Observe kitchen operations and address any issues promptly.
- Direct work for employees including setting hours, weekly schedules, and assigning tasks.
- Drive sales and guest satisfaction; manage food costs, inventory levels, utility usage, and Health Department ratings.
- Ensure food quality by maintaining cleanliness, organization, and sanitation of food products.
- Execute the CHARM Service Model by every team member with every guest.
- Provide and schedule Front of House and Back of House training to ensure team members are knowledgeable about policies and procedures.
- Supervise food and beverage production and preparation according to established recipes and procedures.
- Resolve guest recovery situations using discretion.
- Follow the Operations Playbook to ensure consistent daily operations and take action when staff fail to comply.
- Utilize digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes with management.
- Enforce security measures to maintain safety for employees and guests.
- Control costs of food, supplies, and liquor expenses, conducting weekly inventory and recommending adjustments.
- Practice safe food handling procedures and enforce them for all staff members.
- Adhere to company policies, state and federal regulations, and restaurant filing responsibilities.
- Ensure all equipment is in good repair and manage repairs or removal of faulty equipment.
- Manage processes including line checks, pull thaw, prep lists, food inventory, beverage cost, and truck orders.
- Coach team to ensure food and beverages are prepared to Ruby Tuesday recipe specifications.
- Maintain a valid food safety certificate and secure new certifications as necessary.
- Execute new initiatives including product and menu rollouts, requiring creativity and initiative.
Requirements
- Must be at least 21 years old.
- High School Diploma or equivalency required; Bachelor's Degree preferred.
- Prefer 2 years of hands-on restaurant management experience.
- ServSafe Certified preferred or able to obtain certification within 90 days of employment.
- Valid Driver's License.
- Commitment to excellence in friendly service.
- Proven ability to grow sales.
- Ability to inspire and motivate others.
- Able to analyze issues and problem solve.
- Sets clear goals for themselves and their team.
- Demonstrates strong verbal and written communication skills.
- Foster collaboration and teamwork within the team.
