Assistant General Manager - Charlotte South

Panera Bread - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

Food Services and Drinking Places

About the position

The Assistant General Manager at Panera plays a crucial role in leading a team within a popular neighborhood bakery-cafe. This position focuses on supporting the General Manager in managing overall operations, enhancing customer experiences, and driving profitability while fostering a culture of warmth, belonging, growth, and trust among team members.

Responsibilities

• Build a culture of Warmth, Belonging, Growth, and Trust.
• Ensure extraordinary guest experiences and build customer relationships.
• Support the General Manager in making key decisions and solving problems.
• Lead, manage, and develop the cafe team.
• Plan and manage staffing needs, shift scheduling, and career development.
• Hire and train new team members, keeping the team motivated and engaged.
• Manage team performance to meet cafe goals and quality standards.
• Coach managers and associates on responsibilities and delegate tasks accordingly.
• Recognize and celebrate individual and team achievements.
• Ensure high-quality operations and service, maintaining Panera's standards of excellence.
• Motivate the team to meet and exceed cafe goals.
• Adhere to cafe systems and processes for day-to-day operations.
• Ensure compliance with company policies and state and federal regulations.
• Maintain food safety standards and a healthy workplace.
• Grow sales and maximize profitability through effective management.

Requirements

• Proven ability to direct, motivate, coach, and develop others in a fast-paced environment.
• Proven ability to drive positive results and run great shifts.
• Demonstrated understanding of the business.
• ServSafe certification required.
• At least 18 years of age.

Nice-to-haves

• Experience in the hospitality industry.
• Strong communication skills.
• Ability to work flexible hours, including nights and weekends.

Benefits

• Competitive pay
• Eligible for a quarterly bonus
• Free meals on shifts
• Career growth opportunities
• Paid vacation and holidays for full-time team members
• Medical, dental, vision, life insurance, and 401(k) with match available