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Assistant General Manager (Columbus, IN)
Postcard Cabins - Columbus, IN
posted 2 months ago
About the position
The Assistant General Manager at Postcard Cabins is responsible for overseeing the operations of the tiny cabin rentals, ensuring exceptional guest experiences, and leading a dedicated team. This role requires a natural leader who is detail-oriented, organized, and passionate about hospitality. The Assistant General Manager will manage daily operations, maintain high cleanliness standards, and foster a positive team culture while also being hands-on in various tasks as needed.
Responsibilities
- Provide excellent customer service by monitoring the guest ticketing system to ensure timely responses.
- Ensure every cabin is perfectly staged for guests, including cleaning and staging both interior and exterior areas.
- Perform inspections on cleaned cabins to meet cleanliness standards.
- Create and execute ideas to surprise and delight guests, making interactions personal and memorable.
- Analyze guest feedback and develop plans to resolve issues.
- Steward the team culture as a natural leader, operating with integrity and accountability.
- Serve as the first point of contact and manager on duty for the team during shifts.
- Assist in recruitment, onboarding, training, and development of team members.
- Support daily initiatives such as maintenance, staging assignments, and outpost improvement projects.
- Travel to newly opened Outposts to lead training efforts in those markets.
- Maintain par stock of supplies and manage budgets related to labor and operations.
- Drive KPIs related to cleanliness and guest satisfaction.
Requirements
- 5+ years of experience in leading a full-time and part-time team of 10+ individuals.
- 5+ years of experience overseeing a physical product.
- 5+ years of experience in a guest or customer-facing industry.
- 2+ years of experience taking ownership of metrics and KPIs.
- Experience utilizing technology and apps for efficiency.
- Must be 18 years of age or older.
Nice-to-haves
- Experience in the hospitality industry.
- Familiarity with outdoor work and seasonal weather conditions.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid holidays
- Paid parental leave
- 20 paid vacation days
- 11 paid company holidays
- 7 sick days
- 12 weeks of paid parental leave
- Annual free stays at locations
- Discounts for friends and family
- Short-term disability insurance
- Vision insurance
