Frisch's Restaurants - Cincinnati, OH
posted 24 days ago
The Assistant General Manager (AGM) plays a crucial role in supporting the General Manager (GM) and is jointly responsible for the overall success of the restaurant, ensuring it aligns with Frisch's vision of being the "Best Place to Work, Eat and Own". The AGM is tasked with the training and development of employees, which is essential for achieving the company's goals. This position is accountable for various operational aspects, including cost control, inventory management, and assisting the GM in preparing forecasts, schedules, and budgets. The AGM must embody and convey Frisch's culture to the staff, demonstrating pride in the brand. As the AGM continues to grow within the role, there is potential for advancement into an open GM position. Key responsibilities include overseeing restaurant operations, ensuring an outstanding experience for both employees and customers. The AGM must monitor all aspects of the restaurant, taking immediate corrective action when necessary, and ensuring that all team members and equipment meet established standards. The AGM is also responsible for maintaining cash controls and adhering to cash handling procedures. Additionally, the AGM will assist in promoting the brand and growing sales through effective marketing strategies. Staffing is another critical area of responsibility. The AGM will work closely with the GM to recruit and train the best team members, ensuring optimal customer service. In the absence of the GM, the AGM will review and monitor weekly schedules prepared by the Restaurant Managers (RMs) to maintain appropriate staffing levels. Training, coaching, and mentoring are vital components of the AGM's role. The AGM must lead with integrity, focusing on the company's vision and goals while fostering the growth and development of team members. This includes mentoring RMs to enhance their management skills and ensuring that all employees are trained to exceed customer expectations. Health and safety are paramount in this role. The AGM will work with the GM and other managers to enforce policies and procedures that ensure a safe and professional environment for both customers and employees. This includes training staff in food safety procedures and maintaining cleanliness and safety in all work areas. The AGM is expected to report any equipment issues or safety concerns promptly, ensuring that the restaurant operates smoothly and safely.