Lafrance Hospitality Company - Conway, NH
posted 26 days ago
Full-time - Mid Level
Conway, NH
Accommodation
About the position
The Assistant General Manager at Fairfield Inn & Suites North Conway plays a vital role in ensuring the smooth operations of the hotel. This position involves collaborating closely with the General Manager to deliver outstanding guest service and uphold high standards of excellence in hospitality. The role is ideal for individuals with a passion for hospitality and a desire to contribute to a dynamic team dedicated to providing exceptional guest experiences.
Responsibilities
- Manage front office operations, including guest service, room availability, and cost controls
- Lead and motivate team members, providing coaching, training, and help with performance evaluations
- Monitor guest satisfaction and implement improvements to enhance the guest experience
- Ensure compliance with Marriott and Lafrance Hospitality standards
- Collaborate with other departments, such as housekeeping and maintenance, to maintain a seamless operation
Requirements
- Prior hotel experience 1-2 years, preferably in a leadership role
- Front of the house hotel experience
- Strong knowledge of front desk operations or property management
- Detail-oriented with excellent interpersonal and communication skills
- Flexibility to work a variety of shifts, including weekends and holidays
Nice-to-haves
- Marriott, Fosse knowledge is a plus but not a requirement
Benefits
- PTO & 401K
- Bonus Program
- Brand Wide Room Discounts
- Company Wide Room Discount Program
- Annual Review Program
- Extensive Room for Growth
- Paid Training
