ASSISTANT GENERAL MANAGER - FALLS CHURCH

$35,000 - $44,000/Yr

Hand & Stone Massage and Facial Spa - Falls Church, VA

Full-time - Entry Level

Falls Church, VA

51-100 employees

Personal and Laundry Services

About the position

The Assistant Spa Manager at Hand & Stone Massage and Facial Spa plays a crucial role in delivering exceptional customer service and driving performance within the team. This position involves overseeing daily operations, coaching staff, and promoting membership and product sales, all while working closely with the General Manager to ensure a world-class experience for guests and members. The ideal candidate is passionate about the spa industry and is looking for a long-term opportunity for professional growth.

Responsibilities

• Provide excellent customer service and experiences to all guests and members
• Maintain personal sales performance, meeting or exceeding expectations
• Oversee and manage daily operations of the front desk
• Assist General Manager in managing sales performance by driving key metrics
• Assist in the recruiting, hiring, onboarding, and training process
• Train, monitor, and coach performance
• Promote membership education and sales, including sales goals and incentives
• Passionately promote products and services
• Perform administrative duties in conjunction with the General Manager, including reporting and cash handling

Requirements

• 1-3 years of leadership experience
• Passion for communicating with people and providing excellent service
• Capability to work flexible hours including nights, weekends, and some holidays
• Ability to occasionally travel for training sessions, conferences, and meetings
• Excellent verbal and written communication skills
• A fast learner with a positive attitude
• Comfortable in a fast-paced, high-volume environment
• Computer proficiency; knowledge of retail/appointment booking systems is a plus
• A strong team player with the ability to work independently under minimal supervision
• Exceptional organizational skills, including attention to detail and multitasking
• Critical thinking skills, including customer conflict resolution

Nice-to-haves

• Prior spa industry experience
• Membership-driven sales experience

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance