Assistant General Manager (FH)

Edge Fitness Clubs - Farmington Hills, MI

Full-time - Mid Level

Farmington Hills, MI

Amusement, Gambling, and Recreation Industries

About the position

The Assistant General Manager at The Edge Fitness Clubs is responsible for overseeing the front desk department, managing staff, and ensuring a positive member experience. This role combines leadership, customer service, and operational management to drive the club's performance and maintain high standards of service and facility upkeep.

Responsibilities

• Maintains managerial oversight for the front desk department and communicates regularly with department heads.
• Recruits, interviews, and makes hiring decisions for new front desk employees.
• Authorizes and approves staffing changes including new hires, promotions, and terminations.
• Schedules front desk employees to ensure proper staffing and adherence to payroll budgets.
• Creates a positive workplace that fosters improvement and development.
• Coaches, trains, and develops front desk staff's sales and customer service skills.
• Proactively manages and resolves member concerns and complaints.
• Assists management in driving financial performance of the club.
• Conducts daily club walkthroughs to ensure maintenance and cleanliness of facilities.
• Participates in daily management meetings and weekly staff meetings to strategize and communicate KPIs.

Requirements

• 2+ years of leadership and people management experience in a customer-focused environment.
• Proven success in leading, coaching, and motivating teams to achieve goals.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced, service-oriented environment.

Nice-to-haves

• Experience in fitness or health club management.
• Knowledge of sales techniques and customer service best practices.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• Gym membership
• Opportunities for advancement
• Life insurance