Assistant General Manager (Food Distribution Center)

The Halal Guys - New York, NY

Full-time - Mid Level

Onsite - New York, NY

51-100 employees

Food Services and Drinking Places

About the position

The Assistant General Manager at The Halal Guys Inc. is responsible for overseeing daily operations at the Food Distribution Center, ensuring high-quality customer service, managing food delivery, and maintaining operational standards. This role involves driving sales, managing costs, and ensuring compliance with food safety regulations while leading a team to deliver exceptional service.

Responsibilities

• Ensure all products meet 'The Halal Guys' quality standards and guarantees customer satisfaction.
• Serve as a role model for customer-first behavior according to company standards.
• Build a team of customer-focused employees through coaching and performance management.
• Handle all customer complaints/concerns including difficult customer situations professionally.
• Coach team members to provide consistent execution & exemplary service.
• Manage daily record keeping of food temperature logs, daily orders, timesheets, deposits, and delivery of food.
• Communicate long-term vision, set the daily morale of the team, and lead by example.
• Ensure all cart's physical property is functioning and in good condition and clean.
• Conduct or delegate opening and closing responsibilities.
• Able to lift up to 50 pounds in various containers.
• Supervise food safety labels and ensure it does not exceed shelf-life standards.
• Maintain proper storage of food items, proper storage of paper supplies, and sanitary conditions.
• Supervise all carts staff, assign duties as necessary, and be responsible for the safe and smooth running of the cart's operation daily.

Requirements

• Food Safety certification with NYC Health Department.
• Serv safe certified.
• 3 or more years of managerial experience or equivalent position.
• Experience managing high sale volume.
• Experience managing a large number of employees.
• Inventory Management/food cost/labor management.
• Working knowledge of data analysis and performance/operation metrics.
• Strong project management skills.
• Ability to work in a fast-paced environment.
• Ability to work under pressure.
• Results Driven.
• Familiarity with MS Office and various business software.

Benefits

• Competitive salaries
• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off (PTO)