Assistant General Manager-Hampton Inn Colchester / Burlington, VT

About the position

The Assistant General Manager (AGM) is responsible for supporting the General Manager in overseeing all aspects of hotel operations, ensuring an exceptional guest experience, efficient operational management, and a positive work environment for all team members. The AGM will assist in managing daily hotel activities, including front desk operations, housekeeping, maintenance, and food & beverage services while maintaining brand standards and financial goals.

Responsibilities

• Assist the General Manager in overseeing daily hotel operations, ensuring guest satisfaction and operational efficiency.
• Supervise and support department heads, providing leadership and direction.
• Monitor financial performance, including revenue, costs, and profitability, while ensuring budget adherence.
• Assist with hiring, training, scheduling, and evaluating staff performance to maintain a high-performing team.
• Ensure compliance with all hotel policies, brand standards, and local, state, and federal regulations.
• Handle guest inquiries, complaints, and issues professionally and effectively.
• Oversee front desk operations, ensuring efficient check-in/out procedures and high customer service standards.
• Collaborate with housekeeping and maintenance teams to ensure clean, well-maintained rooms and public areas.
• Support sales and marketing initiatives to maximize occupancy and revenue.
• Monitor and maintain hotel safety and security protocols.
• Step in for the General Manager as needed in their absence.

Requirements

• Minimum of 2-3 years of hotel management or supervisory experience, preferably in select-service hotels.
• Bachelor's degree in Hospitality Management or related field preferred but not required.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of hotel property management systems (PMS) and front desk operations.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Strong financial acumen with an understanding of budgets, forecasts, and financial reports.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Benefits

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.
• Hotel discounts and employee perks.
• Career development and growth opportunities.