Assistant General Manager - Hampton Inn & Suites Seattle Federal Way

$65,000 - $68,000/Yr

Hilton - Federal Way, WA

Full-time - Mid Level

Federal Way, WA

Accommodation

About the position

The Assistant General Manager at Hampton Inn & Suites Seattle Federal Way plays a crucial role in supporting the General Manager in overseeing daily hotel operations. This position focuses on delivering exceptional guest service while ensuring financial profitability. The Assistant General Manager is responsible for various operational tasks, including budgeting, strategic planning, and compliance with company policies and brand standards.

Responsibilities

• Assist in leading, directing, and managing all hotel operations.
• Oversee hotel budgeting and forecasting.
• Implement and comply with all company policies and brand standards.
• Manage sales and marketing initiatives.
• Respond to guest inquiries and resolve concerns.
• Serve as multidepartment head for Operations, Front Office, and Property Operation.
• Assist in recruiting, hiring, supervising, and training department heads.
• Oversee service quality, operational efficiency, and guest satisfaction.
• Identify operational performance gaps and implement corrective measures.
• Ensure guest and team member satisfaction.
• Act as General Manager in their absence.

Requirements

• Experience in hotel management or a related field.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to analyze financial data and manage budgets.
• Knowledge of hotel operations and industry standards.

Nice-to-haves

• Experience with strategic planning and performance management.
• Familiarity with sales and marketing strategies in the hospitality industry.

Benefits

• Medical Insurance Coverage for you and your family.
• Vision, dental, life, and disability insurance.
• Mental Health Resources.
• Best-in-Class Paid Time Off (PTO) - up to 144 hours per year.
• Supportive parental leave program.
• Go Hilton travel discount program - 100 nights of discounted travel per year.
• Matching 401(k).
• Debt-free education access.
• Career growth and development opportunities.
• Team Member Resource Groups.
• Recognition and rewards programs.
• Access to pay through DailyPay.
• Employee stock purchase program (ESPP) at a 15% discount.