Assistant General Manager - Holiday Inn Express Indianapolis, IN

$50,000 - $56,000/Yr

Hotel Equities - Indianapolis, IN

Full-time - Mid Level

Indianapolis, IN

Accommodation

About the position

The Assistant General Manager at Holiday Inn Express Indianapolis Southeast is responsible for delivering exceptional guest service while maximizing hotel profitability. This role involves overseeing hotel operations, ensuring adherence to brand and company standards, and managing various departments to enhance overall performance.

Responsibilities

• Directing and coordinating the activities of the front desk, housekeeping, reservations, guest service, security, and maintenance.
• Maximizing Average Daily Rate (ADR) and occupancy rates.
• Coordinating communications between sales and operating departments.
• Motivating, coaching, and training department supervisors.
• Understanding financial statements and budget, including staffing guidelines.
• Controlling department head schedules, expenses, and implementing cost-saving strategies.
• Guiding, developing, and/or implementing policies, procedures, and systems to improve business operations.
• Managing all aspects of the safety program, including training, reporting, and incentives.
• Maintaining a cooperative and positive work environment.

Requirements

• 2+ years of supervisory experience in hotel operations.
• Experience with major hotel brands such as Marriott, Hilton, IHG, Wyndham, or Hyatt.
• Knowledge of financial statements and budgeting, including staffing guidelines.
• Proven ability to deliver exceptional guest service results as measured through guest satisfaction.
• Experience in developing and implementing policies, procedures, and systems to improve business operations.
• Ability to embrace property safety programs, including training and reporting.
• Strong initiative, perseverance, and analytical skills.

Benefits

• Salary based on experience
• Quarterly bonus
• Health, vision, and dental insurance
• 401(k)
• Vacation
• Paid holidays
• Opportunities for growth
• Discount programs for shopping, travel, tickets, and more
• Learning & development programs and goal setting for career advancement.