Assistant General Manager | Jacksonville Beach Fairfield Inn

Shaner Operating Corp - Jacksonville Beach, FL

Full-time - Mid Level

Jacksonville Beach, FL

5,001-10,000 employees

Accommodation

About the position

The Assistant General Manager at the Jacksonville Beach Fairfield Inn is responsible for supporting the General Manager in overseeing hotel operations, ensuring financial goals are met, and maintaining high standards of guest satisfaction and employee performance. This role involves managing various aspects of hotel operations, including budgeting, staff training, and guest relations, while adhering to company policies and franchise standards.

Responsibilities

• Assist the General Manager in maintaining proper controls for all hotel operations.
• Focus on achieving hotel financial goals and budget targets.
• Ensure payroll and purchasing controls are in place to exceed profit goals.
• Develop long- and short-range financial objectives consistent with property objectives.
• Ensure compliance with Shaner and franchise operating standards.
• Be accessible to guests and employees, handling complaints to ensure satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Lead employee performance to ensure productivity and a quality work environment.
• Establish and maintain standards for cleaning and safe working conditions in all departments.
• Work to ensure high scores for customer service and cleanliness on inspections.

Requirements

• Minimum of one year of management experience in the hospitality industry.
• High school diploma or equivalent; college degree in hospitality management or business preferred.
• Bilingual in English and Spanish is a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret safety rules and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.

Benefits

• Food provided