Assistant General Manager - Jared - Parks at Arlington

Signet Jewelers - Arlington, TX

Full-time - Mid Level

Arlington, TX

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant General Manager at Jared is responsible for supporting the General Manager in overseeing store operations, ensuring customer satisfaction, and achieving sales targets. This role involves managing store personnel in the absence of the General Manager, enforcing company policies, and contributing to a positive work environment. The Assistant General Manager plays a key role in training staff, handling customer complaints, and maintaining store standards.

Responsibilities

• Assumes the duties and responsibilities of the General Manager in his/her absence.
• Contributes to an environment of total customer satisfaction by making the customer's needs the first priority.
• Exerts maximum effort to achieve store sales projections.
• Assists in maintaining daily focus among all associates on standards achievement.
• Assists in enforcing all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll.
• Assists the General Manager in sales training, store meetings, and role plays as directed by the General Manager.
• Assists the General Manager in the recruiting and selection of personnel.
• Interviews and screens as necessary.
• Understands and enforces all store policies and practices.
• Protects the Company's interests at all times.
• Learns all features and benefits of the merchandise.
• Provides expert knowledge regarding quality, value, warranties and services.
• Completes Diamontology and GIA Gemology courses.
• Acts in a manner to earn the respect of others.
• Maintains a neat, professional appearance.
• Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals.
• Encourages and promotes a cooperative, team spirited work atmosphere among fellow Team Members.
• Consistently monitors the flow of customers at each counter and identifies when to shift personnel from one department to another to provide superior customer service.
• Investigates and handles customer complaints quickly, efficiently, and courteously.
• Assists in implementing and administering merchandise and advertising programs, merchandise displays in showcases and inventories as directed.
• Reports customer comments and requests to management.
• Monitors the saleability of merchandise by spot checking cases and displays for proper tickets that are clean and legible.
• Develops a full understanding of all sales, credit, administrative and security policies, procedures and duties.
• Develops a full understanding of store promotions (i.e., credit programs and special events).
• Assists General Manager in the supervision of sales, office and inventory personnel.
• Recommends promotions when appropriate.
• Develops technical knowledge of repairs and custom design services.
• Estimates cost on watch and jewelry repairs.
• Executes minor repairs as needed.
• Assists in monitoring the inventory control function, as directed by the General Manager.
• Assists in store maintenance, both inside and outside, by delegating or performing these duties.
• Performs other duties as assigned.
• Adheres to all established security and loss prevention policies.

Requirements

• Ability to achieve outstanding sales performance.
• Professional approach and image.
• Positive, enthusiastic attitude.
• Tactful, friendly in dealing with others; team spirited work style.
• Ability to plan, organize and supervise the work of others.
• Ability to accept responsibility, make decisions, and delegate when appropriate.
• Excellent interpersonal communication skills.
• Excellent floor awareness to provide superior customer service.
• Willingness to work under immediate supervision.
• Ability to understand and follow written and verbal directions.
• Ability to persuade and influence others.
• Ability to be of service to others.
• Excellent product knowledge.
• Willingness to exert time and effort necessary to attain goals.
• Reliable and dependable.

Benefits

• Opportunities for advancement