Assistant General Manager - Lenoir - 4514

Ruby Tuesday - Lenoir, NC

Full-time - Mid Level

Lenoir, NC

Food Services and Drinking Places

About the position

The Assistant General Manager (AGM) is responsible for the day-to-day management of all aspects of the restaurant, serving as a key contact for customers and team members. The AGM trains, supervises, and directs kitchen and service team members, ensuring excellent service and a high-quality dining experience. This role requires effective communication and decision-making skills to address customer needs and manage restaurant operations efficiently, while also adhering to budgetary and safety standards.

Responsibilities

• Manage, supervise and direct all hourly employees including their daily activities, work assignments, and time off requests.
• Conduct periodic performance evaluations and provide coaching, corrective discipline, and counseling to team members as necessary.
• Observe kitchen operations and address any issues promptly.
• Direct work for employees including setting hours, weekly schedules, and assigning tasks.
• Drive sales and guest satisfaction; manage food costs, inventory levels, utility usage, and Health Department ratings.
• Ensure food quality by maintaining cleanliness, organization, and sanitation of food products.
• Execute the CHARM Service Model with every guest by all team members.
• Provide and schedule Front of House and Back of House training to ensure team members are knowledgeable about policies and procedures.
• Supervise food and beverage production in accordance with established recipes and procedures.
• Resolve guest recovery situations using discretion.
• Follow the Operations Playbook for consistent daily operations and take action when staff fail to comply.
• Utilize a digital manager logbook for communication with the management team regarding shift notes and staffing.
• Enforce security measures to maintain safety for employees and guests.
• Control costs of food, supplies, and liquor expenses, conducting weekly inventory and making recommendations.
• Practice safe food handling procedures and enforce them among staff members.
• Adhere to company policies and state and federal regulations.
• Ensure all equipment is in good repair and manage repairs as necessary.
• Manage processes including line checks, food inventory, and safety procedures.
• Coach team to ensure food and beverages meet Ruby Tuesday specifications.
• Maintain valid food safety and local compliance certifications.
• Execute new initiatives including product and menu rollouts, requiring creativity and initiative.

Requirements

• Must be at least 21 years old.
• High School Diploma or equivalency required; Bachelor's Degree preferred.
• Prefer 2 years of hands-on restaurant management experience.
• ServSafe Certified preferred or able to obtain certification within 90 days of employment.
• Valid Driver's License.
• Commitment to excellence in friendly service.
• Proven ability to grow sales.
• Ability to inspire and motivate others.
• Able to analyze issues and problem solve.
• Sets clear goals for themselves and their team.
• Demonstrates strong verbal and written communication skills.
• Foster collaboration and teamwork within the team.

Nice-to-haves

• Bachelor's Degree preferred.
• ServSafe Certified preferred.