Assistant General Manager - McGhee Tyson Airport - 4246

Ruby Tuesday - Alcoa, TN

Full-time - Mid Level

Alcoa, TN

Food Services and Drinking Places

About the position

The Assistant General Manager (AGM) at Ruby Tuesday is responsible for the day-to-day management of the restaurant, ensuring excellent service and a high-quality dining experience. The AGM acts as a key point of contact for customers and team members, addressing unique needs and concerns. This role involves training, supervising, and directing kitchen and service team members while maximizing sales, customer satisfaction, and profitability. The AGM also ensures compliance with sanitation, safety, and food quality standards.

Responsibilities

• Manage, supervise and direct all hourly employees including their daily activities and work assignments.
• Conduct periodic performance evaluations and offer coaching and corrective discipline to team members as necessary.
• Observe kitchen operations and address any issues promptly.
• Set hours and weekly schedules for employees and assign tasks before, during, and after restaurant hours.
• Drive sales and guest satisfaction while managing food costs, inventory levels, and utility usage.
• Ensure food quality by maintaining cleanliness, organization, and sanitation of food products.
• Execute the CHARM Service Model with every guest interaction.
• Provide and schedule training for Front of House and Back of House team members.
• Supervise food and beverage production in accordance with established recipes and procedures.
• Resolve guest recovery situations using discretion.
• Follow the Operations Playbook for consistent daily operations and take appropriate actions when staff fail to comply.
• Utilize a digital manager logbook for communication with the management team.
• Enforce security measures to maintain safety for employees and guests.
• Control costs of food, supplies, and liquor expenses, conducting weekly inventory as needed.
• Practice safe food handling procedures and enforce them among staff.
• Ensure all equipment is in good repair and manage necessary repairs to avoid accidents.
• Manage processes including line checks, food inventory, and beverage costs.
• Coach team members to ensure food and beverages meet Ruby Tuesday specifications.
• Maintain valid food safety and local compliance certifications.
• Execute new initiatives including product and menu rollouts.

Requirements

• Must be at least 21 years old.
• High School Diploma or equivalent required; Bachelor's Degree preferred.
• Prefer 2 years of hands-on restaurant management experience.
• ServSafe Certified preferred or able to obtain certification within 90 days of employment.
• Valid Driver's License.
• Commitment to excellence in friendly service.
• Proven ability to grow sales.
• Ability to inspire and motivate others.
• Strong analytical and problem-solving skills.
• Sets clear goals for themselves and their team.
• Demonstrates strong verbal and written communication skills.
• Fosters collaboration and teamwork within the team.

Nice-to-haves

• Experience in a high-volume restaurant environment.
• Knowledge of food safety regulations and practices.

Benefits

• Competitive salary
• Opportunities for career advancement
• Employee discounts
• Health insurance options
• Flexible scheduling