Assistant General Manager - Moxy Charleston

$75,000 - $95,000/Yr

Lexima - Charleston, SC

Full-time - Mid Level

Charleston, SC

Professional, Scientific, and Technical Services

About the position

The Assistant General Manager (AGM) at Moxy Charleston plays a crucial role in supporting the General Manager in the overall leadership and management of the hotel. This position is responsible for ensuring smooth day-to-day operations, managing guest relations, supervising staff, and maintaining high standards of service. The AGM is expected to be a proactive, detail-oriented leader with excellent communication and problem-solving skills.

Responsibilities

• Represent the hotel in a professional, knowledgeable and eloquent manner.
• Maintain an impeccably clean, safe and inviting atmosphere inside and out.
• Ensure that all interactions with guests, managers and other employees are always friendly, attentive, courteous and efficient.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Maintain a professional working relationship and promote open lines of communication and teamwork with all employees and department heads.
• Lead by example.
• Assist in the preparation and monitoring of budget items for the hotel.
• Develop a full understanding of all hotel departments and operations including sales, reservations, and food & beverage.
• Assure that the property remains at highest standards of maintenance and cleanliness.
• Supervise the Night Audit function and monitor the reports for accuracy.
• Supervise all food and beverage operations, including overseeing ordering, monitoring food costs, maintaining Brand standards, and conducting food and beverage meetings (as applicable).
• Achieve Brand specific guest satisfaction scores and respond to guest concerns as appropriate.
• Monitor, maintain, and establish all direct bill accounts.
• Promote the sales culture at the hotel.
• Tour the housekeeping and maintenance departments regularly and make any necessary scheduling or personnel adjustments as necessary.
• Inspect rooms regularly and accompany the Executive Housekeeper and Chief Engineer as necessary on these rounds.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

Requirements

• At least 3-5 years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Maintain composure and objectivity in stressful, high pressure situations.
• Effective organizational skills and ability to convey information and ideas clearly.
• Capable of self-supervision and ability to manage multiple tasks and personnel.
• Ability to work with and understand financial information and data, and basic arithmetic functions.
• Maintain and convey a positive and respectful demeanor to employees and guests.
• Proficient in computer business software applications such as Word and Excel.
• Bachelor degree preferred with an emphasis in Hotel Management, Hospitality Management and/or related fields.
• Valid driver's license.
• Fluent in English.

Benefits

• Medical Insurance
• Dental/Vision Insurance
• 401k
• Employer Paid Disability & Life Insurance
• Paid Time Off
• Brand Discounts