Assistant General Manager - North Springfield - 7888

Ruby Tuesday - Springfield, MO

Full-time - Mid Level

Springfield, MO

Food Services and Drinking Places

About the position

The Assistant General Manager (AGM) is responsible for the day-to-day management of all aspects of the restaurant, serving as a key contact for customers and team members. The AGM trains, supervises, and directs kitchen and service team members to ensure excellent service and a high-quality dining experience. This role requires effective communication and decision-making skills to address customer needs and manage restaurant operations efficiently, while also ensuring compliance with safety and sanitation standards.

Responsibilities

• Manage, supervise and direct all hourly employees including their daily activities, work assignments, and time off requests.
• Conduct periodic performance evaluations and provide coaching, corrective discipline, and counseling to team members as necessary.
• Observe kitchen operations and address any issues promptly.
• Direct work for employees including setting hours, weekly schedules, and assigning tasks.
• Drive sales and guest satisfaction; manage food costs, inventory levels, utility usage, and Health Department ratings.
• Ensure food quality by maintaining cleanliness, organization, and sanitation of food products.
• Execute the CHARM Service Model by every team member with every guest.
• Provide and schedule Front of House and Back of House training to ensure team members are knowledgeable about policies and procedures.
• Supervise food and beverage production and preparation according to established recipes and procedures.
• Resolve guest recovery situations using discretion.
• Follow the Operations Playbook to ensure consistent daily operations and take appropriate actions when staff fail to comply.
• Utilize digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes with the management team.
• Enforce security measures to maintain the safety of employees and guests.
• Manage costs of food, supplies, and liquor expenses, conducting weekly inventory and recommending adjustments.
• Practice safe food handling procedures and enforce them for all staff members.
• Adhere to company policies, state and federal regulations, and restaurant filing responsibilities.
• Ensure all equipment is in good repair and manage repairs or removal of faulty equipment.
• Manage processes including line checks, pull thaw, prep lists, food inventory, beverage cost, and food safety.
• Coach team to ensure food and beverages are prepared to Ruby Tuesday recipe specifications.
• Maintain a valid food safety certificate and secure new certifications as necessary.
• Execute new initiatives including product and menu rollouts, requiring creativity and initiative.

Requirements

• Must be at least 21 years old.
• High School Diploma or High School equivalency required; Bachelor's Degree preferred.
• Prefer 2 years of hands-on restaurant management experience.
• ServSafe Certified preferred or able to obtain certification within 90 days of employment.
• Valid Driver's License.
• Commitment to excellence in friendly service.
• Proven ability to grow sales.
• Ability to inspire and motivate others.
• Able to analyze issues and problem solve.
• Sets clear goals for themselves and their team.
• Demonstrates strong verbal and written communication skills.
• Foster collaboration and teamwork within the team.

Nice-to-haves

• Bachelor's Degree preferred.
• ServSafe Certified preferred.

Benefits

• Health insurance coverage.
• Paid time off.
• Employee discounts on meals.