Frisch's Restaurants - Cincinnati, OH
posted 24 days ago
The Assistant General Manager (AGM) plays a crucial role in supporting the General Manager (GM) and is jointly responsible for the overall success of the restaurant, ensuring it aligns with Frisch's vision of being the "Best Place to Work, Eat and Own". The AGM is tasked with the training and development of employees, which is essential for achieving the company's goals. This position is accountable for various operational aspects, including cost control, inventory management, and assisting the GM in preparing forecasts, schedules, and budgets. The AGM must embody and convey Frisch's culture to the staff, demonstrating genuine pride in the brand. As the AGM continues to grow within the role, there is potential for advancement into an open GM position. Key responsibilities include overseeing restaurant operations, ensuring an outstanding experience for both employees and customers, and maintaining high standards of service and product availability. The AGM works closely with the GM to monitor operations, initiate corrective actions when necessary, and ensure adherence to cash handling and reconciliation procedures. Additionally, the AGM is responsible for promoting the brand and implementing strategies to grow sales and customer counts. In terms of staffing, the AGM assists the GM in recruiting and mentoring the best team members to ensure efficient restaurant operations and optimal customer service. This includes working with Restaurant Managers (RMs) to enhance their recruiting and interviewing skills. The AGM also plays a vital role in training and coaching staff, focusing on the company's vision and goals while fostering the development of team members. Health and safety are paramount, and the AGM must reinforce policies and procedures to maintain a safe and professional environment for both customers and employees. This includes training staff in food safety procedures and ensuring compliance with health and sanitation regulations. The AGM is expected to maintain clean and inviting work areas and report any safety concerns promptly.