Assistant General Manager-Norwood-0010

Frisch's Restaurants - Cincinnati, OH

Full-time - Entry Level

Cincinnati, OH

Food Services and Drinking Places

About the position

The Assistant General Manager (AGM) plays a crucial role in supporting the General Manager (GM) and is jointly responsible for the overall success of the restaurant, ensuring it aligns with Frisch's vision of being the "Best Place to Work, Eat and Own". The AGM is tasked with the training and development of employees, which is essential for achieving the company's goals. This position is accountable for various operational aspects, including cost control, inventory management, and assisting the GM in preparing forecasts, schedules, and budgets. The AGM must embody and convey Frisch's culture to the staff, demonstrating genuine pride in the brand. As the AGM continues to grow within the role, there is potential for advancement into an open GM position. Key responsibilities include overseeing restaurant operations, ensuring an outstanding experience for both employees and customers, and maintaining high standards of service and product availability. The AGM works closely with the GM to monitor operations, initiate corrective actions when necessary, and ensure adherence to cash handling and reconciliation procedures. Additionally, the AGM is responsible for promoting the brand and implementing strategies to grow sales and customer counts. In terms of staffing, the AGM assists the GM in recruiting and mentoring the best team members to ensure efficient restaurant operations and optimal customer service. This includes working with Restaurant Managers (RMs) to enhance their recruiting and interviewing skills. The AGM also plays a vital role in training and coaching staff, focusing on the company's vision and goals while fostering the development of team members. Health and safety are paramount, and the AGM must reinforce policies and procedures to maintain a safe and professional environment for both customers and employees. This includes training staff in food safety procedures and ensuring compliance with health and sanitation regulations. The AGM is expected to maintain clean and inviting work areas and report any safety concerns promptly.

Responsibilities

• Support the GM in managing the restaurant and assume GM responsibilities in their absence.
• Foster an environment that provides an outstanding internal and external customer experience.
• Monitor full restaurant operations and initiate corrective actions when necessary.
• Ensure product availability through systematic ordering and address concerns with the GM.
• Maintain cash controls by adhering to cash handling and reconciliation procedures.
• Promote and publicize the brand to grow sales and customer counts.
• Assist the GM with preparing forecasts, schedules, and budgets.
• Monitor sales against expectations and provide recommendations for growth.
• Assist in staffing the unit with the best team for optimal customer service.
• Mentor RMs to enhance recruiting efforts and interviewing skills.
• Review and monitor weekly schedules in the absence of the GM.
• Lead the restaurant with integrity and promote growth and development of team members.
• Coach RMs to train employees on customer service standards and company policies.
• Administer corrective actions for policy violations under GM guidance.
• Reinforce health and safety policies and procedures for a safe environment.
• Train and monitor employees in food safety procedures and ensure compliance.
• Maintain clean and inviting work areas and report safety concerns promptly.

Requirements

• Associates degree and 6 months of operations management experience in the restaurant industry, or equivalent combination of education and experience.
• One year of Frisch's experience preferred.
• ServSafe Certified.
• Must be able to speak English and possess good communication skills.
• Ability to train, motivate, evaluate, coach, delegate, and supervise staff.
• Strong math and organizational skills.
• Access to reliable transportation.
• Ability to prioritize, handle stress, and manage irate customers calmly.

Nice-to-haves

• Experience in a high-volume restaurant environment.
• Knowledge of local health and safety regulations.
• Bilingual abilities to communicate with a diverse customer base.

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Employee discounts
• Opportunities for advancement