Assistant General Manager OEM

Aimbridge Hospitality - Overland Park, KS

Full-time - Mid Level

Overland Park, KS

1,001-5,000 employees

Accommodation

About the position

The Assistant General Manager plays a crucial role in ensuring guest satisfaction and the efficient operation of the hotel in the absence of the General Manager. This position focuses on achieving hotel profitability through effective revenue generation, cost control, and the development of associates. The Assistant General Manager is expected to work diligently to complete job responsibilities and maintain high standards of service and operational excellence.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
• Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality's dress code and wearing a nametag when working.
• Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements applicable for the position, including Food Handlers, Alcohol Awareness, CPR & First Aid.
• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting various departments.
• Communicate and/or correct deficiencies in departments in conjunction with the supervisor on duty.
• Use competencies from Aimbridge & Brand training materials to develop self in all operational departments.
• Assist the General Manager in revenue generation programs and participate in sales efforts.
• Assist in the development of managerial and hourly employees through Corporate-approved training programs.
• Create an environment where employees make empowered decisions to ensure guest satisfaction.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office.
• Participate in required M.O.D. coverage as scheduled.
• Ensure that training in service standards is taking place in each department.
• Ensure recruiting, hiring, and training for Guest Services based on occupancy.
• Be present in public areas during peak times to greet guests and offer assistance as needed.
• Maintain procedures for handling the hotel safe and initiate a monthly safe audit.
• Ensure that all scheduled meetings take place on the property.

Requirements

• At least 5 years of progressive experience in a Rooms or F&B department at a hotel, or a 4-year college degree with 2 to 3 years of experience, or a 2-year college degree with 3 to 4 years of experience in a Rooms or F&B department at a hotel.
• Previous supervisory experience required.
• Proficient in Windows Operating Systems.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations and maintain composure under pressure.
• Effective problem-solving skills, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to assimilate complex information from disparate sources and adjust to meet specific needs.
• Effective listening and communication skills to understand and resolve concerns raised by co-workers and guests.
• Ability to work with financial information and perform basic arithmetic functions.

Benefits

• Daily Pay after an initial waiting period
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan