Assistant General Manager OEM

Unclassified - Glen Allen, VA

Full-time - Mid Level

Glen Allen, VA

1,001-5,000 employees

About the position

The Assistant General Manager is responsible for ensuring guest satisfaction and the efficient operation of the hotel in the absence of the General Manager. This role involves supervising various operating departments, assisting in revenue generation, cost control, and the development of hotel associates. The position requires a focus on achieving hotel profitability while maintaining high standards of service and compliance with company policies.

Responsibilities

• Ensure guest satisfaction and efficient hotel operations in the absence of the General Manager.
• Supervise and support the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments.
• Communicate and correct deficiencies in departments in conjunction with the supervisor on duty.
• Assist the General Manager in revenue generation programs and participate in sales efforts.
• Develop managerial and hourly employees through Corporate-approved training programs.
• Conduct bi-weekly one-on-one meetings with Department Heads for personnel development.
• Create an environment for employees to make empowered decisions to ensure guest satisfaction.
• Assist in the creation of financial reports as required by the Corporate Office.
• Ensure training in service standards is taking place in each department.
• Maintain high standards of personal appearance and grooming according to brand standards.

Requirements

• At least 5 years of progressive experience in a Rooms or F&B department at a hotel, or a 4-year college degree with 2-3 years of experience, or a 2-year college degree with 3-4 years of experience in a Rooms or F&B department.
• Previous supervisory experience required.
• Proficient in Windows Operating Systems.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations and maintain composure under pressure.
• Effective problem-solving skills, including anticipating, preventing, identifying, and solving problems.
• Ability to assimilate complex information and adjust to meet specific needs.
• Effective communication skills to convey information and ideas clearly.

Nice-to-haves

• CPR Certification
• First Aid Certification

Benefits

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan