Assistant General Manager OEM

Aimbridge Hospitality - Glen Allen, VA

Full-time - Mid Level

Glen Allen, VA

1,001-5,000 employees

Accommodation

About the position

The Assistant General Manager is responsible for ensuring guest satisfaction and the efficient operation of the hotel in the absence of the General Manager. This role involves supervising various departments, assisting in revenue generation, and maintaining high standards of service and operations. The Assistant General Manager plays a key role in staff development and training, while also focusing on achieving hotel profitability through effective management practices.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
• Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality's dress code.
• Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting various departments.
• Assist the General Manager in revenue generation programs and participate in sales efforts.
• Assist in the development of managerial and hourly employees through training programs.
• Create an environment where employees make empowered decisions to ensure guest satisfaction.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office.
• Participate in required Manager on Duty (M.O.D.) coverage as scheduled.
• Ensure that training in service standards is taking place in each department.
• Ensure recruiting, hiring, and training for Guest Services based on occupancy.
• Be present in public areas during peak times to greet guests and offer assistance as needed.

Requirements

• At least 5 years of progressive experience in a Rooms or F&B department at a hotel, or a 4-year college degree with 2-3 years of experience, or a 2-year college degree with 3-4 years of experience in a Rooms or F&B department.
• Previous supervisory experience required.
• Proficient in Windows Operating Systems.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations and maintain composure under pressure.
• Effective problem-solving skills, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to assimilate complex information from disparate sources and adjust to meet specific needs.
• Effective communication skills to listen, understand, clarify, and resolve concerns raised by co-workers and guests.
• Ability to work with financial information and perform basic arithmetic functions.

Nice-to-haves

• Experience in hotel management software systems.
• Knowledge of local attractions and dining options to assist guests.

Benefits

• Daily Pay option available after an initial waiting period.
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.