Assistant General Manager, Property Management

About the position

The position involves upholding Macerich's vision and values at the property level, serving as a leader within the property team, and participating in various projects and strategic planning processes. Responsibilities include financial administration, managing accounts receivable and payable, coordinating tenant issues, and ensuring compliance with legal and company policies. The role also encompasses operations management, community relations, marketing programs, and strategic development to enhance the appeal of the center.

Responsibilities

• Uphold Macerich Vision and Values
• Serve as a leader within the property team
• Participate in the evaluation, planning, and execution of enhancement and development projects
• Drive the strategic and business planning process for the center
• Ensure sound financial administration of the property
• Understand and follow Macerich's overall KPIs and REIT/industry trends
• Coordinate with Leasing, Business Development, and Shared Services
• Manage accounts receivable and assist in tenant concerns
• Review and recommend legal actions related to accounts receivable
• Work closely with Shared Services to manage accounts payable issues
• Ensure Tenant Coordination supplies open/close forms and communicate changes
• Perform analytical reviews and approvals of rent rolls and sales reports
• Develop long-range expense planning strategies
• Verify and provide comments on quarterly occupancy reports
• Participate in the company's Fixed CAM initiative
• Supervise and support the Operations Manager, Business Development, and Marketing Manager
• Ensure performance of contractors meets company expectations
• Create annual operations budgets and monitor financial statements
• Plan and execute approved capital improvement projects
• Establish and implement a property-specific Energy Management Program
• Establish and implement a property-specific Safety Plan
• Ensure mall rules and regulations are observed
• Foster strong working relationships with law enforcement and community organizations
• Establish and implement the center's Emergency Response Plan
• Create and execute targeted marketing programs
• Serve as a leader to implement the Macerich Volunteer Program
• Establish and maintain positive alliances with retailers
• Help establish and implement a center-specific public relations strategy
• Provide support to Leasing efforts
• Participate in quarterly and annual income forecasting
• Conduct property tours with prospective tenants
• Coordinate all ancillary lease efforts
• Understand and follow all policies and procedures
• Implement and observe the company's record retention policy
• Coordinate with Legal and Operations Manager on construction allowances
• Manage relationships between Tenant Coordination and other stakeholders
• Ensure compliance with contractor rules and regulations
• Supervise efforts to maintain a long-term strategic development plan
• Prepare and submit ownership reports
• Cultivate and maintain relationships with third-party management companies
• Assist the Property Manager in completing major capital projects
• Assist the Development department in working with city officials

Requirements

• A college degree is preferred
• 3-5 years of property management experience is preferred
• Proficiency in commercial real estate, including finance, leasing, marketing, tenant relations, and construction
• The employee must be physically capable of performing all core functions of the position

Benefits

• Best-in-class benefits with affordable employee contribution levels
• Annual paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
• Savings accounts for your future through 401K and Health Savings Accounts
• Participation in the Company stock program at a discount
• 24 paid volunteer hours annually and employer charitable match benefit
• Complimentary Calm membership for mindfulness support
• Class Pass membership for fitness and wellness class options
• A sense of belonging fostered by wellness, satisfaction, diversity and inclusion