Assistant General Manager - R-0061762

Sonesta Hotels - Lakewood, CO

Full-time - Mid Level

Lakewood, CO

Accommodation

About the position

The Assistant General Manager (AGM) at Sonesta International Hotels Corporation will collaborate closely with the General Manager to achieve the hotel's performance objectives, focusing on revenue generation, cost control, guest satisfaction, and service quality. The AGM will also work with various departments including marketing, sales, and human resources to ensure the hotel's success and operational efficiency.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients.
• Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• Create processes and procedures to ensure the hotel is properly supplied with all guest amenities and that food and beverage outlets meet guest expectations.
• Assist with direct sales activities in partnership with the Director of Sales and other sales support teams.
• Manage the overall seasonal demand strategy in partnership with the Regional Revenue Manager.
• Regularly sell hotel rooms through direct client contact.
• Establish and implement service recovery guidelines to ensure complete guest satisfaction.
• Manage the Sonesta ES Suites brand positioning and marketing programs.
• Manage the front office, housekeeping, and food and beverage operations of the hotel.
• Collaborate with the Maintenance Manager to manage the appearance and condition of the physical plant.
• Attend events as a representative of the management team to prospect for additional sales leads.
• Assist the GM with the development and monitoring of capital and operational budgets for the hotel.
• Ensure proper financial processes are in place for managing the inflow and outflow of money in the hotel.
• Manage and report on the condition of the physical building and grounds in partnership with the National Engineering and Facilities Operations Manager.
• Oversee human resources processes including recruiting, onboarding, and performance management of hotel associates.
• Manage information technology resources and ensure proper use and maintenance of hardware and software.
• Oversee procurement processes for purchasing supplies needed to manage the hotel.
• Enforce hotel standards, policies, and procedures within hotel departments.
• Act as 'Manager on duty' as required.
• Ensure compliance with health, safety, and alcohol service laws.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Hotel Administration, Business Administration or related field preferred.
• Three years of experience as a Front Office Manager, Operations Manager, Assistant General Manager, or Director of Sales in extended stay hotels preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem solving and reasoning skills.

Nice-to-haves

• Experience in hospitality management software such as Opera and Synxis.
• Knowledge of marketing strategies and sales techniques in the hotel industry.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities