Assistant General Manager - Shaler Township

$31,200 - $33,280/Yr

Planet Fitness - Pittsburgh, PA

Full-time - Entry Level

Pittsburgh, PA

101-250 employees

Amusement, Gambling, and Recreation Industries

About the position

The Assistant General Manager at Planet Fitness - Taymax Group plays a crucial role in overseeing club operations to ensure a positive and welcoming experience for members. This position involves working closely with the Club Manager to foster a supportive team environment and drive the financial success of the club.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Maintain a welcoming atmosphere for all members, prospective members and guests, ensuring staff follows superior customer service guidelines.
• Provide backup support to the Club Manager as needed.
• Schedule and supervise staff to ensure all shifts are regularly covered.
• Ensure staff provides exceptional customer service at all times.
• Assist in resolving or escalating employee issues or concerns.
• Administer and process weekly employee payroll as needed.
• Lead by example with involvement in all front desk related activities.
• Greet members and guests, providing exceptional customer service to ensure everyone feels welcome.
• Answer phones in a friendly manner and assist callers with various questions.
• Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests.
• Facilitate all member requests and help resolve any member issues and questions.
• Oversee cleanliness and maintenance of the club.
• Keep the front desk area and lobby clean and orderly.
• Ensure the safety of employees, members and club property by communicating repair needs to the Club Manager and Facilities Maintenance team.
• Participate in regular facility cleaning and club upkeep such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
• Order supplies based on club requirements and budget.
• Track various statistics and reports on a weekly, monthly, and annual basis.
• Manage marketing efforts to ensure staff are aware and trained on all promotions.
• Make daily bank deposits as needed.
• Perform other duties as assigned based on club needs.

Requirements

• Must be 18 years of age or older and have a high school diploma/GED equivalent required.
• One year of customer service experience preferably in a similar gym or retail environment.
• Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
• Solid supervisory, diplomacy and listening skills.
• Hard working, enthusiastic and energetic, with a passion for health and fitness!
• Strong customer service and problem resolution skills.
• Ability to work independently as well as part of a team.
• Must have a valid driver's license, acceptable driving record and reliable means of transportation.

Benefits

• Gym Membership
• Job Training
• Employee Discount