Assistant General Manager - The Grill | East Bank Club | Now Hiring

Unclassified - Chicago, IL

Part-time - Manager

Chicago, IL

About the position

The Assistant General Manager (AGM) at The Grill, East Bank Club, is responsible for overseeing daily operations, ensuring exceptional member experiences, and maintaining high-quality service standards. This role involves managing front-of-house components, training staff, and acting as the General Manager in their absence. The AGM plays a crucial role in fostering a positive work environment and developing staff to excel in their roles.

Responsibilities

• Oversee day-to-day operations of The Grill, sundeck, and Juicebar.
• Ensure exceptional member experiences and high-quality service standards.
• Delegate tasks to staff to improve member experience.
• Monitor staff morale and performance, ensuring good execution of service.
• Lead training and continuing education for front-of-house staff.
• Act as General Manager in their absence, performing necessary duties.
• Establish and maintain effective professional relationships with members.
• Respond to guest complaints professionally and represent East Bank Club.
• Develop and maintain department control and cash handling procedures.
• Ensure staff compliance with uniform standards and positive attitudes.
• Administer testing of menu items for front-of-house staff as required by GM.
• Lead pre-service meetings to communicate changes and expectations to service staff.
• Develop and oversee service staff schedules and payroll.
• Manage dining room setup and breakdown before and after service periods.

Requirements

• Minimum of 5 years of management experience in the restaurant industry, full service.
• Experience in training others in policies and procedures related to the front-of-house department.
• Ability to provide exemplary guest care and hospitality.
• Strong multitasking skills while maintaining attention to detail.
• Ability to organize work, set priorities, and meet critical deadlines.
• Experience in developing goals, objectives, policies, and procedures for the front-of-house department.
• Demonstrated courteous and cooperative behavior when interacting with members and staff.
• Ability to respond well to feedback and communicate professionally with others.
• Working knowledge of Word, Excel, Silverware, cost-of-sales, and profit and loss.
• Excellent operational and problem-solving skills.
• Willingness to work 45+ hours a week when necessary.
• Ability to lift up to 50lbs and work on feet for long periods.

Benefits

• Paid time off for full and part-time team members.
• Health, Dental, and Vision Insurance for qualified team members.
• 401k with company match.
• Parking and transit benefits.
• Pet Insurance through MetLife.
• Complimentary club membership for you and spouse.
• Employee discounts.
• Value Sharing (Profit).