Assistant General Manager - The Nobleman Hotel

About the position

At 5 Senses, we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Responsibilities

• Lead the team to provide professional, efficient, courteous, and genuine hospitality.
• Responsible for overall direction, coordination, leadership, and communication to the operating departments reporting to you.
• Ensure security, cleanliness, preventative maintenance, and safety are completed to property-specific best practices and Brand standards.
• Communicate effectively with team members and guests to enhance their experience.
• Work with the GM to execute the annual planning process including sales and marketing plan, operating budget, capital expenditures, and human capital plan.
• Assist the GM in monthly forecasting and P&L management.
• Ensure departments directly reporting to you execute their budgeted revenue and expense plans.
• Ensure compliance with all best practice operating policies and procedures according to property-specific and Brand standards.
• Step into any role in the operations departments as needed to ensure guest and team satisfaction.
• Monitor Brand Service Scores daily and take appropriate action to maintain scores above the Brand average.
• Empower your team to manage guest concerns appropriately and provide coaching to ensure business objectives are met.
• Hold direct reports accountable for providing feedback to all team members in alignment with performance development policy and procedure.
• Require team department leaders to identify and develop team members for promotion; support these efforts personally.
• Execute a Manager on Duty program with the GM to ensure high-level leadership exists at all times for guests and team members.
• Ensure team attendance at all mandatory meetings and timely completion of required training.

Requirements

• 2 years of Hotel management experience
• High school diploma, College degree preferred
• A record of progressive experience and development in the hospitality industry
• Strong written and verbal communication skills in English; a second language a plus
• Financial skills including P&L management, expense control, and forecasting
• Record of proven success as a leader delivering outstanding guest experiences and team development
• Computer skills including comfort in use of Word, Excel, and Power Point

Benefits

• Opportunity to grow your career and develop through structured development programs
• Competitive Medical, Dental and Vision benefits
• Bonus Opportunity
• Daily Pay Sponsored by RAIN
• Wellness and Commuter Stipend
• Vacation PTO and Paid Sick Days
• 7 Paid Holidays
• Free nights at our hotels
• Monthly fun and recognition