Assistant General Manager - Travelodge/Baymont/Pennys Diner

Avantic Lodging Enterprises - Wellington, KS

Full-time - Mid Level

Wellington, KS

Accommodation

About the position

The Assistant General Manager (AGM) plays a crucial role in the hotel's leadership team, acting as a key liaison for guests and supporting the General Manager. This position involves overseeing daily operations across various departments, ensuring exceptional guest service, and maximizing the hotel's efficiency and profitability. The AGM is responsible for creating a positive work environment and collaborating with department heads to achieve operational goals.

Responsibilities

• Monitor and evaluate all department daily activities to ensure successful hotel operations.
• Establish and review departmental standards, guidelines, and objectives.
• Oversee hotel administrative processes such as staffing, training, and budgeting/finance.
• Support the hotel's sales and business strategies to maximize revenues and profitability.
• Conduct daily walk-throughs and quality checks to ensure exceptional service and guest satisfaction.
• Drive effective communication across all departments to ensure consistency and understanding of objectives.
• Address and respond to guest comments on travel review sites and comment cards.
• Approve and process vendor invoices, complete bank deposits, and audit cash banks.
• Analyze and evaluate hotel performance by compiling statistics such as occupancy and labor reports.

Requirements

• A minimum of 2 years' previous hotel operations and leadership experience.
• Bachelor's degree or appropriate combination of education and work experience.
• Up-to-date certifications for safe food handling.
• Previous experience in executing against operating budgets with a history of meeting financial objectives.
• High proficiency in all Microsoft Office programs.
• Exceptional service orientation with a focus on guest needs.
• Proactive approach with problem-solving abilities to ensure productivity and guest satisfaction.

Nice-to-haves

• Previous experience with a major hotel brand (e.g., Hilton, Marriott, Starwood).

Benefits

• Flexible scheduling
• Opportunities for professional development
• Employee discounts on hotel stays