Assistant General Manager - West Oaks

Gap - Novi, MI

Full-time - Mid Level

Novi, MI

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As an Assistant General Manager at Old Navy, you will collaborate with the General Manager to develop and implement the store's business plan. This role is pivotal in driving profitable sales growth through effective management of customer and product operations, merchandising, and talent development. You will lead and coach a high-performing team to ensure a best-in-class customer experience, stepping in to lead in the absence of the General Manager.

Responsibilities

• Build effective teams and drive a culture of high performance and engagement.
• Support the execution of performance goals and developmental plans for the store team.
• Implement strategies and processes with a customer-centric mindset to drive store sales.
• Recruit, hire, onboard, develop, and lead a team of managers and employees.
• Accountable for team performance through teaching, coaching, and providing feedback.
• Own assigned area of responsibility and implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties and ensure consistent execution of standard operating procedures.
• Represent the brand and understand the competition and retail landscape.
• Promote community involvement and leverage omni-channel strategies to enhance customer experience.

Requirements

• 2-4 years of retail management experience.
• High school graduate or equivalent.
• Strong communication skills to interact effectively with customers and team members.
• Ability to lead and inspire others through coaching and mentoring.
• Driven by metrics to achieve business goals.
• Flexible schedule availability, including holidays, evenings, overnight, and weekends.
• Organizational and time management skills to handle multiple tasks in a fast-paced environment.
• Knowledgeable about the retail environment and able to adapt store strategies accordingly.
• Physical ability to maneuver around the sales floor, stockroom, and office, and lift up to 30 pounds.
• Willingness to travel as required.

Benefits

• 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta; 30% off at Outlet.
• Competitive Paid Time Off plan.
• Up to five "on the clock" hours each month to volunteer at a charity of choice.
• Extensive 401(k) plan with company matching up to four percent of base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.