Assistant General Manager

$31,200 - $38,022/Yr

Victra - Pullman, WA

Full-time - Entry Level

Pullman, WA

Repair and Maintenance

About the position

As an Assistant General Manager at Victra, you will lead a retail store team to drive sales, enhance customer experiences, and ensure operational excellence. Your role involves coaching sales specialists, managing store operations, and achieving sales targets while fostering a collaborative and high-performance environment.

Responsibilities

• Encourage and motivate the sales team to achieve sales targets.
• Lead by example on the sales floor and demonstrate effective customer interactions.
• Coach team members one-on-one to improve performance.
• Assist with daily operational tasks and lead the team in the absence of the General Manager.
• Resolve customer issues and assist with transactions.
• Set and communicate daily, weekly, and monthly goals with the sales team.
• Provide training and mentoring to enhance customer experience.
• Identify skill gaps and implement development plans for the team.
• Analyze staffing needs and report financial and sales data.
• Monitor inventory and maintain store cleanliness and security.
• Ensure compliance with merchandising and planogram standards.
• Complete store opening and closing activities.
• Collectively work towards attaining store targets.

Requirements

• Background in customer service within retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple priorities in a multifaceted environment.
• Experience in setting goals, evaluating performance, and developing a high-performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED required.
• Willingness to work evenings, weekends, holidays, and during peak periods.
• At least 18 years of age and legally authorized to work in the United States.

Nice-to-haves

• Experience in a retail or sales environment.
• Strong interpersonal skills to relate well with diverse individuals.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent Contests
• Career Advancement Opportunities