About the position
The Assistant General Manager at the Residence Inn Portland Downtown plays a crucial role in ensuring guest satisfaction and the efficient operation of the hotel. This position involves supervising various operating departments in the absence of the General Manager and/or the Manager on Duty. The Assistant General Manager is responsible for assisting the General Manager in achieving hotel profitability through effective revenue generation, cost control, guest satisfaction, and the development of associates. The role requires a commitment to working as much of each workday as necessary to fulfill job responsibilities, with exempt associates expected to work a minimum of 47.5 hours per week. In this position, the Assistant General Manager must customarily and regularly direct the work of at least three full-time associates or their equivalents. The primary duties consist of administrative, executive, or professional tasks more than 50% of the time, and the job requires the use of discretion and independent judgment more than 50% of the time. The Assistant General Manager must maintain high standards of personal appearance and grooming, comply with Aimbridge Hospitality standards, and ensure adherence to safety regulations to promote efficient hotel operations. The role also involves engaging with guests and employees in a friendly and service-oriented manner, maintaining regular attendance, and ensuring that training in service standards is taking place in each department. The Assistant General Manager will assist in the development of managerial and hourly employees through corporate-approved training programs and will participate in the sales effort by meeting with on-site contacts and greeting important clients. Overall, this position is vital for maintaining the hotel's operational excellence and guest satisfaction.
Responsibilities
- Supervise and support the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments in the absence of the General Manager.
- Ensure compliance with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Assist the General Manager in revenue generation programs and participate in sales efforts by meeting on-site contacts and greeting important clients.
- Assist in the development of managerial and hourly employees through corporate-approved training programs.
- Maintain high standards of personal appearance and grooming, complying with Aimbridge Hospitality's dress code.
- Ensure that training in service standards is taking place in each department using effective training steps.
- Participate in required Manager on Duty (M.O.D.) coverage as scheduled.
- Be present in public areas during peak times to greet guests and offer assistance as needed.
- Assist the General Manager with the creation of financial reports and meet all corporate imposed deadlines.
- Maintain procedures for handling the hotel safe and initiate a monthly safe audit.
Requirements
- At least 5 years of progressive experience in a Rooms or Food & Beverage department at a hotel, or a 4-year college degree with 2-3 years of experience, or a 2-year college degree with 3-4 years of experience in a Rooms or F&B department at a hotel.
- Previous supervisory experience is required.
- Proficiency in Windows Operating Systems is necessary.
- Ability to evaluate and select among alternative courses of action quickly and accurately.
- Ability to work well in stressful, high-pressure situations and maintain composure under pressure.
- Effective problem-solving skills, including anticipating, preventing, identifying, and solving problems as necessary.
- Ability to assimilate complex information and data from disparate sources and adjust to meet specific needs.
- Effective listening and communication skills to understand and resolve concerns raised by co-workers and guests.
- Ability to work with financial information and perform basic arithmetic functions.
Nice-to-haves
- Experience in hotel management software systems.
- Knowledge of local attractions and events to enhance guest experience.
- Strong networking skills within the hospitality industry.
Benefits
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Insurance
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
- Daily Pay option available after an initial waiting period
