Assistant General Manager

$70,000 - $70,000/Yr

Capital Insight Management Llc - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

About the position

As a Hotel Assistant General Manager, you will support the General Manager in overseeing all aspects of hotel operations. Your role will involve managing staff, ensuring exceptional guest experiences, and coordinating day-to-day operations to maintain a high standard of service and efficiency.

Responsibilities

• Oversee hotel staff, ensuring they perform their duties efficiently and professionally
• Address guest concerns and ensure exceptional service to encourage guest satisfaction and loyalty
• Assist the General Manager with monitoring budgets, expenses, and revenue streams to ensure financial goals are met
• Coordinate with department heads to ensure smooth operation of all hotel functions
• Train new staff and provide ongoing development opportunities to enhance their skills and performance
• Maintain high standards of cleanliness, maintenance, and service throughout the hotel
• Monitor inventory levels and order supplies as needed to meet operational requirements
• Implement and enforce safety protocols to protect guests, staff, and hotel property
• Conduct regular performance evaluations for staff and provide feedback for improvement and recognition

Requirements

• 5 years of HOTEL experience in a supervisory role
• Outstanding customer service skills with guests and team members
• Strong leadership and team management experience
• Proven experience creating financial reports and managing a budget

Nice-to-haves

• Advanced skills in inventory management
• The ability to quickly identify and address issues that arise within the hotel environment
• Good written and verbal communication skills
• A solid understanding of the hospitality industry, including trends, regulations, and best practices

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• 401(k) matching
• Flexible PTO policy with floating holidays
• Professional development