Assistant General Manager

$44,000 - $44,000/Yr

Tru by Hilton - Garner, NC - Garner, NC

Full-time - Entry Level

Garner, NC

About the position

The Assistant General Manager at Tru by Hilton is responsible for overseeing hotel operations in the absence of the General Manager, ensuring compliance with brand standards, and providing exceptional guest service. This role involves hiring, training, and supervising hotel staff, managing daily activities, and addressing guest complaints to maintain a positive hotel environment.

Responsibilities

• Hires, trains, and supervises hotel team, particularly front desk agents.
• Conducts performance evaluations and coaches associates.
• Maintains hotel standards set by the brand and management company.
• Operates the hotel in the General Manager's absence.
• Assists with scheduling, billing, and accounts receivable responsibilities.
• Plans, organizes, assigns, and coordinates daily activities and special projects for staff.
• Monitors payroll budget to align labor costs with forecasts.
• Fields guest complaints and develops effective solutions.
• Inputs and retrieves information from the computer system for file maintenance and reports.
• Conducts Front Office staff meetings to keep staff informed and trained.
• Attends hotel staff meetings and coordinates with department heads.
• Establishes and maintains policies and procedures for the Front Office.
• Assigns duties and shifts to staff and observes performance.
• Answers inquiries about hotel services and local attractions.
• Receives and processes advance registration payments.
• Greets VIP guests personally when possible.
• Reviews group resumes, event schedules, and daily reports for staffing needs.
• Prepares weekly schedules and adjusts based on house count.
• Reviews and approves daily payroll reports as needed.
• Documents and submits work orders for repairs and follows up with maintenance.
• Performs duties of subordinates when necessary.

Requirements

• Previous front office supervisory and/or management experience in a hotel setting is highly recommended.
• 1 year of customer service experience required.
• Branded hotel experience required.
• Ability to read and interpret safety rules and operating instructions.
• Ability to use a moderately complex computer system.
• Excellent organizational skills and ability to communicate effectively in English.
• Knowledge of Microsoft Word and Excel software.
• Driver's License required.
• High school diploma or equivalent.

Nice-to-haves

• Experience with IHG and/or OPERA systems is highly recommended.
• Ability to handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance