Dunkin' - Lewisburg, PA
posted 4 days ago
About the position
Assistant General Managers (AGM's) are the primary support system for the General Manager. AGM's are constantly developing their retail management skills daily, focusing on their supervisory experience, coaching skills, and business acumen. AGM's primary focus includes leadership of Shift Leaders and Crew Members by supporting each individual's development, crew deployment, drive thru performance, goal setting, communicating results, and red book execution. They are expected to provide fast, friendly, and energetic service and be a team player who can jump in wherever needed. The goal is to develop management skills by supporting and being an integral part of a great store team, helping to support the General Manager by leading the team and nurturing their talents, and exceeding loyal customers' expectations.
Responsibilities
- Support the General Manager in daily operations
- Lead and develop Shift Leaders and Crew Members
- Manage crew deployment and drive thru performance
- Set goals and communicate results to the team
- Ensure fast, friendly, and energetic service
- Jump in to assist wherever needed
Requirements
- Strong leadership skills
- Ability to coach and develop team members
- Excellent communication skills
- Experience in retail management or similar environment
Nice-to-haves
- Previous experience in a fast-paced food service environment
- Understanding of business acumen and retail operations
Benefits
- Opportunities for career growth and advancement
- Supportive team environment
- Training and development programs
