Assistant General Manager

Hhm Hotels - Sunnyvale, CA

Full-time - Mid Level

Sunnyvale, CA

Accommodation

About the position

The Assistant General Manager is responsible for supervising and managing hotel departments, ensuring optimal hotel operations, and providing high-quality service to guests. This role involves training and supporting staff, overseeing financial functions, and implementing strategies to enhance guest satisfaction and hotel revenue.

Responsibilities

• Supervise and manage hotel departments and oversee hotel operations as directed.
• Interview, select, train, schedule, coach, and support associates to ensure performance aligns with brand standards.
• Oversee hotel departments to ensure optimal service and hospitality for guests.
• Assist the General Manager in preparing forecasts and reports, and in developing and monitoring the budget.
• Monitor guest satisfaction scores and work towards improving them.
• Resolve customer complaints and anticipate potential operational issues.
• Oversee property accounting functions including accounts payable and receivable, and petty cash.
• Coordinate with corporate accounting for payroll functions.
• Ensure internal audit standards are met.
• Interact with sales staff to implement strategies to improve occupancy and revenue.
• Monitor front office systems and equipment for optimum performance.
• Serve on the hotel's safety committee.
• Create action plans to address guest service deficiencies.
• Follow sustainability guidelines related to HHM's EarthView program.
• Practice safe work habits and follow safety standards.

Requirements

• Associate or Bachelor's degree preferred.
• Intermediate knowledge of overall hotel operations.