Assistant General Manager

Associa - Ocean City, MD

Full-time - Entry Level

Ocean City, MD

10,001+ employees

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Assistant General Manager at Braemar Towers plays a crucial role in supporting the General Manager with administrative tasks, project management, and team collaboration to enhance the community experience for residents. This onsite position involves acting as a liaison between homeowners, the Board of Directors, and the management staff, ensuring effective communication and operational efficiency within the condominium community.

Responsibilities

• Assist the General Manager in supporting the homeowners and members of the Board of Directors.
• Assist homeowners in making monthly payments.
• Create and send out mass email communications and flyers to notify homeowners of happenings and updates in the community.
• Assist homeowners with paperwork related to modifications on their condo and communicate updates between homeowners and the Board of Directors.
• Walk and inspect the community to ensure HOA roles and regulations are followed, sending out violation notices and following up to ensure corrections are made.
• Follow up with Maintenance on work orders, requests, and maintenance compliance issues.
• Coordinate Maintenance Vendors onsite.
• Assist in creating a meeting agenda and assemble packets for monthly Board Meetings.
• Other projects as assigned.

Requirements

• 2+ years of community association experience or experience from the hospitality, leasing, rental, or customer service industries.
• Customer service driven and team oriented with a consultative approach when assisting others.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and oral) and conflict resolution techniques.
• Experience with MS Office Suite.