Assistant General Manager

$34,008 - $34,008/Yr

Jiffy Lube - Cherry Hill, NJ

Full-time - Mid Level

Cherry Hill, NJ

251-500 employees

Repair and Maintenance

About the position

The Assistant General Manager (AGM) at Team Car Care dba Jiffy Lube plays a crucial role in driving sales success and ensuring exceptional guest experiences. This position involves working closely with the General Manager to manage operations, coach team members, and maintain high standards of service and safety. The AGM is responsible for fostering a positive work environment, developing staff through training programs, and ensuring the service center meets quality control measures.

Responsibilities

• Work directly with the General Manager to ensure consistent revenue growth.
• Coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency.
• Develop teammates by leveraging the internal training program and providing ongoing guidance.
• Ensure quality control measures and processes are followed consistently.
• Assist with budgeting, sales forecasts, and financial performance.
• Provide clear and detailed direction to the team consistently.
• Ensure the service center is clean, safe, and presentable.
• Guide and mentor automotive technicians and Customer Service Associates (CSAs).
• Perform opening and closing duties when the General Manager is off.
• Lead daily team huddles and store meetings to set direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Adhere to all rules and regulations for a safe and productive work environment.
• Assist guests with their questions and needs.

Requirements

• 1 to 3 years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leadership ability to inspire and motivate diverse groups.
• Sound business sense and understanding of the retail industry.
• Ability to analyze and recommend financial objectives to increase sales.
• Positive, helpful attitude and professional conduct.
• Ability to thrive in a fast-paced, flexible retail environment.
• 'Guest First' mindset.
• Ability to read and interpret safety rules and procedure manuals.
• Must be able to stand on hard surfaces and lift up to 50 pounds.

Benefits

• Health insurance
• 401(k)
• Employee discount program
• Paid vacation days
• Training certifications
• Incentive bonus pay for performance